At a Glance
- Tasks: Greet visitors, manage bookings, and ensure a friendly atmosphere at the leisure centre.
- Company: Join Basingstoke & Deane Community Leisure Trust, promoting active lifestyles in a fun environment.
- Benefits: Enjoy competitive pay, holiday leave, training opportunities, and discounts at various retailers.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be the welcoming face of the community and make a positive impact on visitors' experiences.
- Qualifications: Customer service experience, strong communication skills, and a friendly approach are essential.
The predicted salary is between 12 - 12 € per hour.
Receptionist Location: Basingstoke Aquadrome, Hampshire, RG22 6PG
Salary: National minimum wage plus excellent benefits
Schedule: 5 hours per week working shift- 4pm-9pm Fridays plus flexible to cover school holidays and holiday cover when needed
Ready to impact a better future? Here at Basingstoke & Deane Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Part Time Receptionist to join our team.
As a Receptionist in our Leisure team, you’ll be the welcoming face of the centre, helping every visitor feel informed, supported and ready to enjoy their experience. You’ll play a vital role in keeping our community active and ensuring people receive a friendly, efficient service from the moment they arrive. Your work will help create impactful solutions that support a positive visitor experience, strengthen trust with our customers and ensure our leisure services remain accessible, welcoming and enjoyable for everyone who uses them.
What you’ll do as a Receptionist:
- Greet and check in customers visiting the centre and offer a warm, positive first impression.
- Manage cash transactions and receipts accurately and safely.
- Ensure up‑to‑date customer information is always available.
- Handle first‑line customer enquiries or complaints with calmness and care.
- Support customers by telephone, including taking bookings.
Does this sound like you?
You’ll be a great fit for this role if you have:
- Previous experience supporting customers face‑to‑face in a busy environment.
- Strong customer care skills and a calm, mature approach under pressure.
- Good communication skills and a friendly, approachable manner.
- Confidence handling cash and maintaining accurate records.
- A professional telephone manner and readiness to learn booking and cash systems.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 21 days plus bank holidays (pro rata) and the option to buy up to five additional leave days each year
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Receptionist-Basingstoke and Deane CLT employer: Serco
At Basingstoke & Deane Community Leisure Trust, we pride ourselves on fostering a supportive and inclusive work environment that prioritises employee growth and wellbeing. As a part-time Receptionist, you'll not only be the friendly face of our leisure centre but also benefit from extensive training opportunities, a generous holiday allowance, and a strong focus on internal progression, all while contributing to a vibrant community dedicated to promoting active lifestyles.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist-Basingstoke and Deane CLT
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Basingstoke & Deane Community Leisure Trust. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling customer enquiries or complaints during the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the role seriously.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Serco careers site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Receptionist-Basingstoke and Deane CLT
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous customer service roles and how they’ve prepared you for this position at Basingstoke & Deane Community Leisure Trust.
Showcase Your Skills:We’re looking for strong communication and customer care skills, so be sure to include examples of how you’ve handled customer enquiries or complaints in the past. This will help us see how you fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you have to say about joining our team.
How to prepare for a job interview at Serco
✨Know the Company
Before your interview, take some time to research Basingstoke & Deane Community Leisure Trust. Understand their mission to promote active lifestyles and how they create a welcoming environment. This knowledge will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Practice Customer Scenarios
As a Receptionist, you'll be the first point of contact for visitors. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle enquiries or complaints calmly and effectively. This will demonstrate your strong customer care skills and ability to thrive under pressure.
✨Showcase Your Communication Skills
Good communication is key for this role. During the interview, focus on speaking clearly and confidently. Share examples from your past experiences where you successfully communicated with customers, whether face-to-face or over the phone. This will highlight your friendly and approachable manner, which is essential for making visitors feel welcome.
✨Be Ready to Discuss Cash Handling
Since you'll be managing cash transactions, be prepared to discuss your experience with handling money accurately. Talk about any previous roles where you maintained records or dealt with cash, and emphasise your attention to detail. This will reassure the interviewers that you can be trusted with financial responsibilities.
