Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our leisure complex, providing top-notch customer service.
- Company: Join Northern Community Leisure Trust, promoting active lifestyles in a fun environment.
- Benefits: Earn £12.85 per hour with great perks like career progression and reduced facility membership.
- Why this job: Make a real impact in your community while enjoying a dynamic and supportive workplace.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Flexible hours and opportunities for personal growth in a vibrant setting.
CASUAL RECEPTIONIST
Location: Bangor Aurora Aquatic & Leisure Complex, Castle Park Avenue, Bangor BT20 4BN
Salary: £12.85 per hour plus excellent benefits
Schedule: Casual part time hours, Monday – Sunday between 5.45am – 10pm
Ready to impact a better future?
As a Casual Receptionist in our Bangor team, you will join our busy Front of House team. This is a key frontline role, responsible for delivering excellent customer service to both internal and external customers while supporting the smooth day-to-day operation of our leisure facility.
The role combines customer service, sales, administration, and event support, including birthday parties and special events. You will play an important part in achieving membership, retention, and sales targets while ensuring every customer has a positive experience.
What You’ll Do As a Casual Receptionist
- Provide exceptional customer service at all times, both face-to-face and remotely
- Deal with customer enquiries via reception desk, telephone, and email
- Take bookings and process payments using a computerised booking and POS system
- Handle cash accurately and reconcile monies
- Respond to customer compliments and complaints professionally
- Meet monthly membership, retention, and sales targets
- Maintain availability of customer information and promotional materials
- Organise and maintain Front of House areas to a high standard of cleanliness
- Organise birthday party packages, special and one-off bookings
- Coordinate staff rotas for events and monitor standards during parties and events
- Communicate effectively with other departments to ensure events run smoothly
- Support general administrative tasks including invoicing and purchase orders
- Manage retail stock displays and identify best-selling items
Does this sound like you?
- Previous experience in a busy Front of House or customer-facing environment
- Proven cash-handling experience
- Experience using computerised booking and POS systems
- Strong administrative skills with excellent attention to detail
Vetting And Checks
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What We Offer
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
#leisurejobs
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Google Chrome is the preferred browser to access Serco careers website*
#J-18808-Ljbffr
Receptionist employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the Bangor Aurora Leisure Complex! Familiarise yourself with their facilities and services so you can chat confidently about them during your interview. It shows you're genuinely interested and ready to engage with customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle queries or complaints. Role-playing these situations with a friend can help you feel more prepared and calm under pressure.
✨Tip Number 3
Don’t forget to showcase your enthusiasm! When you apply, let your passion for leisure and helping others shine through. Employers love candidates who are excited about the role and the community they’ll serve.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from the team at Northern Community Leisure Trust.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about the role and ready to contribute to our friendly environment.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially any previous roles where you’ve dealt with customers face-to-face. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will show us you have great communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Serco
✨Know the Facility Inside Out
Before your interview, take some time to research Bangor Aurora Leisure Complex. Familiarise yourself with its facilities, services, and any recent news or events. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service, especially in busy environments. Highlight your ability to handle queries calmly and efficiently.
✨Practice Your Communication Style
Good communication is key in this role. Practice speaking clearly and confidently, both face-to-face and over the phone. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and responding to potential questions.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
