Project Liaison Officer

Location: Great Western Hospital, Wiltshire, SN3 6BB

Salary: Circa £28,000 plus excellent benefits

Schedule: Full time 37.5 hours per week, Monday to Friday, 8:00am to 4:30pm

As a Project Liaison Officer in our Great Western Hospital team, you’ll support the successful delivery of on-site projects by coordinating contractors, stakeholders and operational teams. Your work will help ensure projects are delivered safely, efficiently and with minimal disruption to essential hospital services.

This is a role with real purpose. Working in a busy healthcare environment, you’ll help create impactful solutions that support patients, employees and the wider community. By maintaining strong communication, careful planning and trusted relationships across multiple stakeholders, you’ll make a positive impact on communities while helping to build a better future through safe and effective project delivery.

What you’ll do as a Project Liaison Officer:

• Coordinate meetings, including user groups, project boards, pre-start meetings and stakeholder planning sessions.
• Support project delivery by organising contractor inductions, access arrangements and site activities.
• Liaise with contractors, hospital departments and project stakeholders to ensure works are planned and communicated effectively.
• Coordinate service isolations through the Permit to Work (PtW) system and ensure compliance requirements are met.
• Monitor project progress, provide regular updates to stakeholders and highlight risks or operational impacts.
• Collate project documentation, witness testing activities and support project completion processes.

Does this sound like you?

• Experience supporting projects, contractor management or stakeholder coordination activities.
• Qualifications in Building Services, Mechanical, Electrical or Building Fabric disciplines.
• Strong communication skills with the ability to build trust and work collaboratively with a wide range of stakeholders.
• Excellent organisational skills with the ability to manage deadlines and competing priorities.
• Strong documentation, administration and project procedure skills, ideally gained within a facilities management or healthcare environment.

What we offer:

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let’s impact a better future, together. Apply today.

A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge.

For support with your application, please contact recruitmentuk@serco.com.