At a Glance
- Tasks: Support and optimise Windows devices using Microsoft tools in a dynamic IT environment.
- Company: Serco delivers essential services globally, impacting a better future through innovation.
- Benefits: Enjoy flexible working, 25 days leave, discounts, and career development opportunities.
- Other info: Hybrid role based in Solihull or Hook, with a focus on modern technology.
- Why this job: Join a supportive team where your work directly influences business growth and user experience.
- Qualifications: Experience with Windows management, Microsoft Intune, and scripting skills required.
The predicted salary is between 42000 - 77000 £ per year.
Serco Warwickshire, England, United Kingdom
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Serco Warwickshire, England, United Kingdom
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Product Support Technical Engineer MDS (Managed Desktop Service)
Hybrid – attached to our Solihull or Hook office 2/3 days per week
Full Time, Permanent
Competitive salary
Here at Serco, we are seeking an experienced Product Support Technical Engineer to specialise in supporting and optimising our Managed Desktop and Laptop estate. If you have a passion for working with cutting-edge Microsoft technologies like Intune, Autopilot, and SCCM, and want to make an impact in a dynamic IT environment, we want to hear from you!
You will focus on managing, troubleshooting, and optimising Windows endpoints using Microsoft tools. You will support device provisioning, configuration, security, and compliance for desktop and laptop estates across the organisation. This role involves delivering 3rd-line technical support, ensuring seamless migration to modern platforms, and providing guidance and training to teams and end-users.
As Part Of This You’ll
- Manage and support Windows endpoint deployment, configuration, and security using Microsoft Intune, Autopilot, and other tools.
- Ensure device compliance with security baselines, conditional access, and industry best practices.
- Provide 3rd-line technical support, diagnosing and resolving complex issues with Windows devices.
- Document processes and configurations, and provide technical guidance to colleagues and end-users.
- Support the migration to modern platforms, including testing and implementing new releases.
- Implement and maintain endpoint security, including BitLocker, Defender for Endpoint, and vulnerability management.
- Collaborate with internal stakeholders to continuously improve the user experience while maintaining operational integrity and security.
- Deliver MDS Standard Service support, including installation, configuration, troubleshooting, and training.
- Work with Problem Management to identify root causes and implement solutions to prevent recurring issues.
- Act as a consultant and provide technical advice in areas related to MDS services.
- Proven experience in Windows device management and endpoint administration.
- Strong expertise in Microsoft Intune, Autopilot, and SCCM (with a focus on migration).
- Hands-on experience with Windows 10/11 imaging, device provisioning, and profile management.
- Knowledge of Microsoft 365 security, conditional access, and identity protection.
- Scripting and automation skills (PowerShell required).
- Understanding of networking fundamentals, Group Policy, and Active Directory/Azure AD.
- Experience with MDM/MAM policies and compliance policies.
- Microsoft Certified: Endpoint Administrator Associate (MD-102) and Modern Desktop Administrator Associate (MD-100/MD-101).
- ITIL Foundation Certification (Preferred).
- CompTIA A+ / Network+ (Beneficial).
- Bachelor\'s degree in Computer Science, IT, or a related field (desirable)
- 2+ years of experience in IT infrastructure support or a related role.
Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You\'ll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What We Offer
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
Seniority level
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#J-18808-LjbffrProduct Support Tech Engineer (MDS) employer: Serco
At Serco, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Warwickshire that fosters innovation and personal growth. Our commitment to employee development is evident through extensive training opportunities and a supportive culture that values diversity and inclusion. With competitive benefits, flexible working options, and the chance to work with cutting-edge technologies, joining our team as a Product Support Tech Engineer means becoming part of a forward-thinking organisation dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Tech Engineer (MDS)
✨Tip Number 1
Familiarise yourself with Microsoft Intune, Autopilot, and SCCM. Since these are key tools for the role, having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've managed Windows endpoints or resolved complex technical issues. Having specific examples ready will demonstrate your problem-solving skills and practical experience.
✨Tip Number 4
Stay updated on the latest trends in endpoint security and device management. Showing that you're proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace Product Support Tech Engineer (MDS)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows device management, Microsoft Intune, Autopilot, and SCCM. Use specific examples to demonstrate your skills in troubleshooting and optimising Windows endpoints.
Craft a Strong Cover Letter:In your cover letter, express your passion for working with cutting-edge Microsoft technologies. Mention how your background aligns with the responsibilities of the Product Support Tech Engineer role and how you can contribute to Serco's mission.
Showcase Relevant Certifications:List any relevant certifications such as Microsoft Certified: Endpoint Administrator Associate or ITIL Foundation Certification prominently in your application. This will help demonstrate your qualifications for the role.
Highlight Problem-Solving Skills:Provide examples of how you've diagnosed and resolved complex issues in previous roles. This is crucial for a position that involves delivering 3rd-line technical support and improving user experience.
How to prepare for a job interview at Serco
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Intune, Autopilot, and SCCM during the interview. Be prepared to discuss specific projects where you managed Windows endpoints or resolved complex issues, as this will demonstrate your hands-on expertise.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities of the Product Support Tech Engineer role. This includes device provisioning, security compliance, and providing 3rd-line support. Tailor your answers to reflect how your background aligns with these tasks.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples where you successfully diagnosed and resolved technical issues, and be ready to explain your thought process and the steps you took to achieve a solution.
✨Demonstrate Your Communication Skills
As you'll be providing guidance and training to teams and end-users, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, as this will show your ability to collaborate effectively with non-technical colleagues.
