Product Assurance Tester

Contract: AASC (Asylum Accommodation and Support Contract). Hybrid: West Bromwich, B71 1BY including travel to various field office locations. Full Time, 12-Month Fixed‑Term Contract. Band 5 / £37,000 - £38,000 (dependent on experience).

Here at Serco, we are seeking a proactive and organized Product Assurance Tester to join our growing Product Assurance function and help ensure that system enhancements, developments, and operational improvements are delivered successfully across the contract. Acting as a key link between Operational, Product, Change and Technology teams, you will play an important role in validating new functionality, supporting user readiness, coordinating stakeholder engagement, and helping to maintain the quality and stability of our core systems.

What you’ll do

• Execute Business Acceptance Testing (BAT) and User Acceptance Testing (UAT) activities for system enhancements, developments and product releases.
• Follow test scripts, governance processes and testing standards to ensure changes meet operational requirements before deployment.
• Accurately document testing outcomes, record defects, support defect triage activities and perform retesting to confirm successful resolution.
• Maintain clear and auditable records of testing activity through agreed systems and processes.
• Build strong working relationships with operational subject‑matter experts, product teams, technical teams and business stakeholders.
• Support business readiness activities through the creation and delivery of training materials, user guidance, workshops and drop‑in sessions.
• Monitor and coordinate requests received through the Product Assurance inbox, ensuring queries are tracked and escalated appropriately.
• Assist with data quality and data cleansing activities to support project delivery and operational readiness.
• Support continuous improvement initiatives by identifying risks, recurring issues, process improvements and opportunities to enhance user experience.
• Contribute to project activities, operational communications, procedural documentation and change initiatives as required.

Requirements

• Experience working within a corporate, operational, project, change, testing or business support environment.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and a methodical approach to completing tasks accurately.
• Strong communication skills with the confidence to engage professionally with stakeholders at all levels.
• Ability to follow structured processes, governance requirements and documented procedures.
• Comfortable investigating issues, gathering information and escalating risks appropriately.
• Good problem‑solving skills with an ability to identify root causes and contribute to practical solutions.
• Experience using Microsoft Office applications, particularly Excel, Word and Outlook.
• Comfortable learning new systems, technologies and business processes.
• Exposure to testing activities, Agile delivery environments, Jira, ServiceNow, data analysis, Power BI, APIs or software delivery processes would be advantageous but is not essential.

Personal Attributes

• Proactive and self‑motivated, taking ownership of tasks and seeing them through to completion.
• Eager to learn, develop new skills and build knowledge across systems, processes and operational activities.
• Organised and dependable, with the ability to manage competing priorities effectively.
• Curious and inquisitive, asking questions to understand problems and identify opportunities for improvement.
• Professional and approachable, building positive relationships with colleagues and stakeholders.
• Confident working both independently and collaboratively within a team environment.
• Adaptable and resilient, able to work in a fast‑paced environment where priorities may change.
• Committed to delivering high‑quality outcomes and maintaining strong attention to detail.

What we offer

• Flexible working considered.
• Pension – 6%.
• Chance to contribute to innovation in the public services.
• A company passionate about diversity and inclusion.
• Serco discounts which include cinema, Merlin Entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans and more.
• A wealth of career development training to suit your future aspirations. These range from role‑specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

This role is subject to CRB clearance and/or Baseline Personnel Security Standard (BPSS) clearance. As part of the recruitment process, all offers of employment are subject to security screening and approval by the Home Office. Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974, and successful candidates will be required to satisfy the relevant clearance requirements before employment can commence.