At a Glance
- Tasks: Support smooth purchasing and help colleagues make informed buying decisions.
- Company: Join Serco, a leader in public service with a global impact.
- Benefits: Hybrid working, 25 days leave, pension scheme, and health benefits.
- Other info: Dynamic team environment with opportunities for career growth and development.
- Why this job: Make a real difference in procurement while developing your career.
- Qualifications: GCSE English or equivalent, experience in Procurement Ops or Customer Service.
The predicted salary is between 27000 - 29500 € per year.
Procurement Administrator Hook (3 days/ week onsite – Tuesday to Thursday) + hybrid home working
Salary - £27,000 - £29,500 PA + Corporate Benefits
Full Time, Permanent
Serco spends over £1.6bn annually with third-party suppliers - and every transaction matters. As a Procurement Administrator, you’ll play a key role in supporting smooth, compliant and efficient purchasing across the business. You’ll help colleagues make the right buying decisions, ensure suppliers are onboarded correctly, maintain high-quality data, and contribute to a seamless procurement experience. If you’re detail-driven, customer-focused and enjoy helping others work smarter, this role offers the chance to make a visible impact at scale within a global organisation.
What you’ll be doing
You’ll join our Global Purchase to Pay (P2P) Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast paced and key to ensuring governance, system accuracy and an excellent internal customer experience.
- Buying Support / Helpdesk
- Act as a first-line contact for procurement queries - via phone, email and support channels
- Advise on policy, preferred suppliers, buying routes and correct procurement practices
- Manage and track helpdesk tickets, ensuring resolution, clarity and customer satisfaction
- Investigate issues, resolve system/process queries and drive first-time fix where possible
- Supplier Onboarding & Vendor Management
- Support business teams through the onboarding of new suppliers
- Review onboarding forms, identify risk indicators and complete due diligence checks
- Issue forms based on risk profile and guide suppliers through completion
- Gather procurement and business approvals before onboarding is confirmed
- Manage changes to supplier master data, including fraud verification checks
- Data Management & Continuous Improvement
- Maintain high-quality procurement data, content and P2P system records
- Ensure data remains aligned across platforms and meets accuracy standards
- Work with AP, Procurement and tech teams to resolve data issues quickly
- Identify recurring problems, process gaps or inefficiencies and recommend improvements
- Support testing and rollout of new processes and system changes
What You’ll Bring:
We are looking for someone who:
- Has GCSE level English or equivalent experience
- Has worked in Procurement Ops, Finance or a high-volume Customer Service environment
- Can follow process accurately with strong attention to detail
- Communicates clearly and confidently with stakeholders at all levels
- Thrives in a fast-paced environment and takes ownership of resolutions
- Can identify operational improvements and help embed change
Desirable: working knowledge of e-procurement or contract management systems
Why join Serco?
At Serco, we work across some of the most complex and meaningful public service environments. You’ll join our Global P2P Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast-paced and key to ensuring governance, system accuracy and an excellent internal customer experience.
We offer:
- Hybrid working (typically 2–3 days from home)
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
Procurement Administrator employer: Serco
Serco is an excellent employer that values its employees by offering a hybrid working model, allowing for flexibility between home and office. With a strong focus on career development, employees benefit from extensive training opportunities and a supportive culture that champions diversity and inclusion. The company also provides a comprehensive benefits package, including generous annual leave, a contributory pension scheme, and various health and wellbeing initiatives, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Procurement Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the procurement field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Serco and its procurement processes. Show us you’re not just interested in the role, but also in how you can contribute to our mission and values.
✨Tip Number 3
Practice your communication skills! As a Procurement Administrator, you’ll need to interact with various stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Procurement Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Procurement Administrator role. Highlight your experience in procurement ops or customer service, and show how your skills align with what we’re looking for.
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, give examples in your application that demonstrate your ability to follow processes accurately. We want to see how you’ve tackled similar tasks in the past!
Communicate Clearly:Your written communication skills are crucial for this position. Use clear and concise language in your application, and make sure to convey your confidence in dealing with stakeholders at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Serco
✨Know Your Procurement Basics
Before the interview, brush up on your procurement knowledge. Understand key terms and processes related to purchasing, supplier onboarding, and data management. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Attention to Detail
As a Procurement Administrator, attention to detail is crucial. Prepare examples from your past experiences where your meticulous nature led to successful outcomes. Highlight how you’ve managed data or resolved issues effectively.
✨Prepare for Customer-Focused Scenarios
Since the role involves acting as a first-line contact for procurement queries, think of situations where you’ve provided excellent customer service. Be ready to discuss how you handled difficult queries and ensured customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
The ability to identify operational improvements is key in this role. Come prepared with examples of how you've identified inefficiencies in previous roles and the steps you took to implement changes. This will show your proactive approach to continuous improvement.
