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- Tasks: Join a team to ensure safe escorting and custody services for detainees in court.
- Company: Serco delivers essential public services globally, valuing diversity and inclusion.
- Benefits: Enjoy a competitive salary, continuous training, pension, and exclusive discounts.
- Why this job: Make a real difference every day in a supportive work family with flexible shifts.
- Qualifications: A valid driver's license, good communication skills, and a commitment to professionalism are key.
- Other info: Full-time attendance is required during initial training; part-time options available afterward.
The predicted salary is between 25224 - 28000 £ per year.
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Prisoner Custody Officer – Highbury Corner MC
Posting Start Date: 21 Feb 2025
Location:
London, GB, N7 8JA
Contract Type: Full Time
Salary: £25,224 per annum
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:
- Base Salary of £25,224 (35hrs pw).
- Continuous training & development opportunities, with annual salary increments (year 2 – £26,064 / year 3 – £26,863 / year 4 – £27,668).
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- Employee Assistance Programme, MIND, Simply Health Care, Dental Plans, and more.
- Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, and more.
- A supportive team & culture that promotes diversity and inclusion.
We are operational 24/6 and you’ll cover various early and late shifts, 35hrs pw. Flexibility is key as there are different working arrangements & additional hours. Your finishing time could be unpredictable; however, we operate a rota basis (provided 12 weeks in advance) that allows you the flexibility to enjoy meaningful time off.
We are open to considering part-time positions for day shifts only. However, full-time attendance is required during the initial training period of 5 1/2 weeks.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees. Key duties include:
- Escorting defendants to and from courtrooms, cells, and other areas within the court.
- Monitoring and supervising detainees during court sessions.
- Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
- Ensuring that detainees have access to food and drink throughout the day.
- Monitoring the mental and physical health of detainees.
- Ensuring the safety and security of the court environment.
- Completing necessary paperwork and data entry accurately.
- Working closely with court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCOs come with different work & life experiences; what matters is your commitment to making a difference. Ideally, you’ll have a current valid driver’s license, be reasonably fit, and possess good written and verbal communication skills. This role requires a high level of responsibility and the ability to handle challenging situations with professionalism.
Our Assessment Process:
Online Assessment (sent via email upon application) -> Briefing call to assess eligibility -> Competency-based virtual interview -> Short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
About Serco
At Serco, we are committed to delivering essential public services around the world. We support diversity and inclusion in our workforce.
Apply
Please click on the apply button to complete your application. Apply promptly to avoid disappointment.
Prisoner Custody Officer - Highbury Corner MC employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prisoner Custody Officer - Highbury Corner MC
✨Tip Number 1
Familiarize yourself with the specific duties of a Prisoner Custody Officer. Understanding the responsibilities, such as escorting detainees and maintaining confidentiality, will help you demonstrate your knowledge during the assessment process.
✨Tip Number 2
Prepare for the online assessment by practicing situational judgment tests. These tests often reflect real-life scenarios you might face as a PCO, so being well-prepared can give you an edge.
✨Tip Number 3
Showcase your communication skills during the briefing call and interview. Being able to articulate your thoughts clearly and professionally is crucial in this role, especially when dealing with sensitive situations.
✨Tip Number 4
Highlight any relevant experience you have in handling challenging situations or working in a team environment. This can set you apart from other candidates and demonstrate your capability to thrive in the role.
We think you need these skills to ace Prisoner Custody Officer - Highbury Corner MC
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Prisoner Custody Officer position. Understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience that demonstrates your ability to handle challenging situations, work in a team, and communicate effectively. This could include roles in security, law enforcement, or customer service.
Prepare for the Assessment Process: Familiarize yourself with the assessment process outlined in the job description. Be ready for an online assessment, a briefing call, and a competency-based interview. Practice common interview questions and role-play scenarios related to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for making a difference in the lives of detainees. Mention your commitment to safety, security, and professionalism in challenging environments.
How to prepare for a job interview at Serco
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarize yourself with the key duties such as escorting detainees, maintaining confidentiality, and ensuring safety in the court environment.
✨Showcase Your Communication Skills
Since good written and verbal communication skills are essential for this role, prepare to demonstrate these during your interview. Practice clear and concise responses, and be ready to discuss how you've effectively communicated in past situations.
✨Prepare for Scenario-Based Questions
Expect competency-based questions that assess how you would handle challenging situations. Think of examples from your past experiences where you demonstrated professionalism and responsibility, especially in high-pressure environments.
✨Highlight Your Flexibility
Flexibility is key in this role due to varying shift patterns. Be prepared to discuss your availability and willingness to adapt to different working arrangements, especially during the initial training period.
