Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Prisoner Custody Officer, ensuring safety and wellbeing of detainees.
- Company: Serco delivers essential public services globally, focusing on innovation and improvement.
- Benefits: Enjoy a competitive salary, training opportunities, pension, health benefits, and exclusive discounts.
- Why this job: Make a real difference in people's lives while working in a supportive and diverse environment.
- Qualifications: No specific experience needed; just bring your commitment, communication skills, and a valid driver's license.
- Other info: Flexible shifts available; part-time options considered after initial training.
The predicted salary is between 22502 - 22502 £ per year.
Location: Staines Magistrates Court, TW18 1XA
Role
Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) where you’ll play a key role in keeping the justice system safe and secure.
Salary
- £24,596 for 35hrs per week, rising to £25,555 from 1st September 2026.
- Further clear annual progression: Year 2: £26,191; Year 3: £26,684; Year 4: £27,180.
Working hours
- 24/6 schedule across early and late shifts. Flexibility is essential.
- Shifts set on a rota made available 12 weeks in advance.
- Part‑time working may be considered but only across full working days.
Duties
- Escort detainees within the court, including to courtrooms, cells, and facilities.
- Supervise detainees during hearings to maintain safety and security.
- Manage sensitive situations and maintain strict confidentiality.
- Support detainee welfare, including access to food, drink and wellbeing checks.
- Monitor behaviour and respond to incidents or risks.
- Conduct searches to maintain a secure environment.
- Complete accurate records and documentation.
- Work closely with court staff and partners to ensure smooth operations.
Requirements
- Full UK driving licence (B/B1) (desirable).
- Reasonable fitness for the physical demands of the role.
- Strong communication skills (written and verbal).
- Ability to stay calm and make decisions under pressure.
- Confidence in managing behaviour and de‑escalating conflict.
- Teamwork and ability to follow processes accurately.
- Professionalism, integrity and respect for confidentiality.
Benefits
- Holidays: 20 days, rising to 25 after 7 years’ service plus bank holidays (pro‑rated).
- Pension: Up to 6% contributory scheme (matched by Serco).
- Training and development: Structured induction, ongoing learning, internal courses, mentoring and progression opportunities.
- Health and wellbeing: Employee Assistance Programme, support from MIND, Simply Health cash and dental plans, wellbeing resources, discounted membership at Serco‑run gyms.
- Discounts: Savings across major retailers and experiences including attractions, cinema, leisure, retail, hospitality, mobile plans and more.
#J-18808-Ljbffr
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prisoner Custody Officer
✨Tip Number 1
Familiarise yourself with the court environment and the role of a Prisoner Custody Officer. Understanding the dynamics of court proceedings and the responsibilities involved will help you demonstrate your commitment and readiness during interviews.
✨Tip Number 2
Highlight any experience you have in handling challenging situations or working in high-pressure environments. This could be from previous jobs, volunteer work, or even personal experiences that showcase your ability to remain calm and professional.
✨Tip Number 3
Prepare for the competency-based virtual interview by practising common situational questions. Think about how you would respond to scenarios involving detainee welfare, safety, and teamwork, as these are crucial aspects of the role.
✨Tip Number 4
Network with current or former Prisoner Custody Officers if possible. They can provide valuable insights into the role and the application process, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Prisoner Custody Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the key duties mentioned in the job description, such as escorting detainees and maintaining their wellbeing.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your communication skills, ability to handle challenging situations, and any previous experience in similar environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for making a difference and your commitment to the role. Mention specific examples from your past experiences that demonstrate your suitability for the position.
Prepare for Assessments: Be ready for the online assessment and subsequent interviews. Review common competency-based questions and practice your responses. Also, prepare for the role-play and written exercise by familiarising yourself with scenarios you might encounter as a PCO.
How to prepare for a job interview at Serco
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the key duties such as escorting detainees, monitoring their wellbeing, and maintaining confidentiality. This knowledge will help you answer questions confidently.
✨Showcase Your Communication Skills
As a PCO, effective communication is crucial. During the interview, demonstrate your ability to communicate clearly and professionally. Use examples from past experiences where you successfully handled challenging situations through good communication.
✨Emphasise Teamwork
This role requires working closely with other court staff and law enforcement. Highlight your experience in teamwork and how you contribute positively to a team environment. Share specific examples of how you've collaborated with others to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to potential scenarios you might face as a PCO, focusing on your thought process and decision-making skills.