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- Tasks: As a Prisoner Custody Officer, you'll escort detainees and ensure their safety and wellbeing in court.
- Company: Join Serco, a leader in delivering essential public services with a focus on diversity and inclusion.
- Benefits: Enjoy a competitive salary, continuous training, pension, health benefits, and exclusive discounts.
- Why this job: Make a real difference every day while working in a supportive team environment.
- Qualifications: No specific experience needed; commitment to making a difference is key. Good communication skills are a plus.
- Other info: Flexible shifts available; part-time options considered after initial training.
The predicted salary is between 25126 - 26302 £ per year.
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a job; it’s the chance to be a part of something great, to join a work family where you are valued, and you can make a difference every day. In addition to a rewarding career, we also offer:
- Base Salary of £22,502 (35hrs pw)
- Continuous training & development opportunities with annual salary increments (year 2 – £23,062 / year 3 – £23,469 / year 4 – £23,933)
- Pension (matched up to 6%), life insurance, 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- A range of benefits to support the health and wellbeing of you and your family.
- Access to discounts and exclusive deals.
- A supportive team & culture focused on diversity and inclusion.
We are operational 24/6, covering various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role with various working arrangements & additional hours. A rota basis (provided 12 weeks in advance) allows meaningful time off.
We are open to part-time positions for day shifts only, but full-time attendance is required during the initial training period of 5 1/2 weeks.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:
- Escorting defendants to and from courtrooms, cells, and other areas within the court.
- Monitoring and supervising detainees during court sessions.
- Maintaining discretion and confidentiality regarding sensitive information.
- Ensuring detainees have access to food and drink.
- Monitoring the mental and physical health of detainees.
- Ensuring the safety and security of the court environment.
- Completing necessary paperwork and data entry accurately.
- Working closely with court staff, law enforcement, and legal professionals.
What You Need to Do the Job:
We welcome individuals with diverse work & life experiences. A current valid driver\’s license, reasonable fitness, and good communication skills are ideal. This role requires responsibility, vigilance, and professionalism.
Online Assessment -> Briefing call -> Competency based virtual interview -> Role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974 and offers of employment are subject to Ministry of Justice Enhanced Level 2 checks.
About Serco:
At Serco, we deliver essential public services around the world. We are innovators committed to improving public services for the benefit of everyone.
Apply:
Please click on the apply button to complete your application. Apply promptly to avoid disappointment.
At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly for more information.
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Prisoner Custody Officer employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prisoner Custody Officer
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Prisoner Custody Officer. Understanding the nuances of escorting detainees and maintaining their wellbeing will help you demonstrate your commitment to the role during the interview process.
✨Tip Number 2
Highlight any relevant experience you have in handling challenging situations or working in security roles. This will show that you possess the necessary skills to manage the responsibilities of a PCO effectively.
✨Tip Number 3
Prepare for the online assessment by practicing situational judgment tests. These assessments often focus on decision-making and prioritizing safety, which are crucial for a PCO.
✨Tip Number 4
During the competency-based virtual interview, be ready to provide examples of how you've worked as part of a team and handled stressful situations. This will help you stand out as a candidate who can thrive in a collaborative environment.
We think you need these skills to ace Prisoner Custody Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Prisoner Custody Officer position. Understand the key responsibilities and required skills, such as communication and vigilance, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience that showcases your ability to handle challenging situations, work in a team, and maintain confidentiality. Mention any relevant training or qualifications, especially in criminology or psychology.
Prepare for Assessments: Be ready for the online assessment and subsequent interviews. Familiarize yourself with competency-based interview questions and practice your responses. Consider how you would handle real-life scenarios related to the role.
Show Your Commitment: In your application, express your commitment to making a difference in the lives of detainees and your understanding of the importance of mental and physical wellbeing. This will resonate well with the values of the organization.
How to prepare for a job interview at Serco
✨Show Your Commitment to Making a Difference
During the interview, emphasize your dedication to making a positive impact in the lives of detainees. Share any relevant experiences or motivations that drive you to work in this field.
✨Demonstrate Strong Communication Skills
As a Prisoner Custody Officer, effective communication is crucial. Be prepared to discuss how you handle challenging situations and ensure that you can convey information clearly and professionally.
✨Highlight Your Ability to Work in a Team
This role requires collaboration with various court staff and law enforcement. Provide examples of how you've successfully worked as part of a team in the past, showcasing your ability to support others and maintain a secure environment.
✨Prepare for Role-Play and Written Exercises
Since the interview includes a role-play and written exercise, practice scenarios that may arise in the role of a PCO. This will help you demonstrate your problem-solving skills and ability to think on your feet.
