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- Tasks: Join our team as a Prisoner Custody Officer, ensuring safety and wellbeing of detainees.
- Company: Serco delivers essential public services globally, focusing on innovation and improvement.
- Benefits: Enjoy a competitive salary, training opportunities, pension, health benefits, and exclusive discounts.
- Why this job: Make a real difference in people's lives while working in a supportive and diverse environment.
- Qualifications: No specific experience needed; just bring your commitment, communication skills, and a valid driver's license.
- Other info: Flexible shifts available; part-time options considered after initial training.
The predicted salary is between 22502 - 22502 £ per year.
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Permanent roles offering job stability & security
Working as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS) is more than just a role—it’s an opportunity to be part of a professional team that plays a vital role in the justice system, ensuring safety and security every day. We also offer:
- Base Salary of £23,402 (35hrs pw).
- Continuous training & development opportunities, with annual base salary increments (year 2 – £23,984 / year 3 – £24,436 / year 4 – £24,890).
- Pension (matched up to 6%), life insurance; 20 days annual leave (rising to 25 after 7 years’ service) plus Bank Holidays.
- Employee Assistance Programme, MIND, Simply Health Care and Dental Plans.
- Access to discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts.
- A supportive team & culture focused on diversity and inclusion.
We are operational 24/6 with various early and late shifts, 35hrs pw. Flexibility is key due to the nature of the role, with a range of different working arrangements & additional hours. A rota (provided 12 weeks in advance) allows for meaningful time off.
About the Role:
As a PCO at our court, you’ll work as part of a team to provide safe and secure escorting and custody services to detainees, focusing on their physical and mental wellbeing. Key duties include:
- Escorting defendants to and from courtrooms, cells, and other areas, including accompanying them to the toilet.
- Monitoring and supervising detainees during court sessions, ensuring their security.
- Maintaining discretion and confidentiality regarding sensitive information discussed during court proceedings.
- Ensuring that detainees have access to food and drink throughout the day.
- Monitoring the mental and physical health of detainees and reporting any concerns.
- Ensuring the safety and security of the court environment, including responding to incidents.
- Completing necessary paperwork and data entry accurately.
- Working closely with other court staff, law enforcement, and legal professionals.
What you need to do the job!
Our current PCOs come from various backgrounds; what matters is your commitment to making a difference. You\’ll learn the rest during your 5 1/2-week training course and through experienced colleagues.
Ideally, you’ll have a current valid driver\’s license, be reasonably fit, and possess good written and verbal communication skills. This role requires responsibility, vigilance, and the ability to handle challenging situations professionally. Our roles suit those interested in criminology or psychology.
Briefing call to assess eligibility -> Competency based Virtual Interview -> short role-play and written exercise.
Additional Information:
All roles are exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to Ministry of Justice Enhanced Level 2 checks with Enhanced DBS (Adult & Child Barring) and satisfactory employment references.
This role is not eligible for Skilled Worker visa sponsorship under current UK Home Office rules. Candidates must meet the following criteria:
- Have at least two years remaining on your current visa.
- Have lived in the UK for at least one year.
About Serco
At Serco, everyone plays an important role in delivering essential public services around the world. We are committed to redesigning and improving public services for the benefit of everyone.
By joining Serco, you will have unlimited access to our Global Employee Networks focused on diversity and inclusion.
Apply
Please click on the apply button to complete your application. Apply promptly to avoid disappointment.
At Serco, we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge. Please contact our recruitment team directly for discussions.
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Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prisoner Custody Officer
✨Tip Number 1
Familiarise yourself with the court environment and the role of a Prisoner Custody Officer. Understanding the dynamics of court proceedings and the responsibilities involved will help you demonstrate your commitment and readiness during interviews.
✨Tip Number 2
Highlight any experience you have in handling challenging situations or working in high-pressure environments. This could be from previous jobs, volunteer work, or even personal experiences that showcase your ability to remain calm and professional.
✨Tip Number 3
Prepare for the competency-based virtual interview by practising common situational questions. Think about how you would respond to scenarios involving detainee welfare, safety, and teamwork, as these are crucial aspects of the role.
✨Tip Number 4
Network with current or former Prisoner Custody Officers if possible. They can provide valuable insights into the role and the application process, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Prisoner Custody Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the key duties mentioned in the job description, such as escorting detainees and maintaining their wellbeing.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your communication skills, ability to handle challenging situations, and any previous experience in similar environments.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for making a difference and your commitment to the role. Mention specific examples from your past experiences that demonstrate your suitability for the position.
Prepare for Assessments: Be ready for the online assessment and subsequent interviews. Review common competency-based questions and practice your responses. Also, prepare for the role-play and written exercise by familiarising yourself with scenarios you might encounter as a PCO.
How to prepare for a job interview at Serco
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Prisoner Custody Officer. Familiarise yourself with the key duties such as escorting detainees, monitoring their wellbeing, and maintaining confidentiality. This knowledge will help you answer questions confidently.
✨Showcase Your Communication Skills
As a PCO, effective communication is crucial. During the interview, demonstrate your ability to communicate clearly and professionally. Use examples from past experiences where you successfully handled challenging situations through good communication.
✨Emphasise Teamwork
This role requires working closely with other court staff and law enforcement. Highlight your experience in teamwork and how you contribute positively to a team environment. Share specific examples of how you've collaborated with others to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to potential scenarios you might face as a PCO, focusing on your thought process and decision-making skills.
