Work Force Management Lead / Scheduler
Location: Devonport PL2 2BG
Salary: £39000 (pro‑rated) plus excellent benefits
Schedule: 6 month Fixed‑Term / FT / 37.5 hours
As a Work Force Management Lead / Scheduler in our Maritime Services team, you’ll help colleagues work effectively by coordinating accurate schedules and ensuring our workforce systems run smoothly. Your work will have a positive impact on our operations and help create a more efficient future for the teams that keep critical services moving.
You’ll play a key role in supporting the implementation of new workforce technologies, maintaining accurate data, and ensuring colleagues have the tools and processes they need to deliver their best.
What you’ll do
- Act as the site lead for implementing Workforce Management (WFM) technology including Time2Work and Maximo SEAMS, supporting training and championing use of the tools
- Attend application training and champion use of tool – Key POC
- Provide operations administration and support relating to colleague scheduling and associated processes
- Update and maintain key master data that supports scheduling systems
- Attend training, act as a key point of contact, and assist colleagues with IT and application use
- Support mobile device setups as required (Corporate Accounts and UAM) and manage clock enrolment and consent forms if biometrics are used
- Manage staff rosters, work patterns, leave requests, training days, and absences within the system, ensuring processes are followed
- Liaise with the Operations Support Centre on longer‑term changes and system configuration needs
- Manage daily timesheets, exceptions, and support briefings and reporting needs
- Provide general administration support including production of MS Office documents
What you’ll be a great fit for
- Eligibility to obtain Security Check (SC) clearance
- Excellent administration and communication skills, with strong organisational and time management capabilities
- Experience working in an office environment and proficiency with MS Office
- The ability to adapt to changing environments and work effectively both independently and as part of a team
- Confidence communicating with colleagues and supporting others with systems and processes
- Strong focus on customer service, attention to detail, and confidentiality
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. Depending on the nature of the role, you may need to obtain formal Security Clearance such as CTC or SC, which includes more detailed background checks. UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.
What we offer
- Holidays: Competitive holiday package
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging, representing and empowering all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
