At a Glance
- Tasks: Maintain accurate employee data and support HR processes in a fast-paced environment.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Enjoy hybrid working, 25 days leave, and career progression opportunities.
- Other info: Be part of a diverse team committed to continuous improvement and inclusion.
- Why this job: Make a real impact by ensuring data accuracy and supporting thousands of colleagues.
- Qualifications: Experience with SAP systems and strong attention to detail required.
The predicted salary is between 28000 - 28000 £ per year.
Solihull, UK (Hybrid – 2 days per week in the office) £28,000 Pro Rata Fixed Term – 9 Months
Make a Difference Every Day
At Serco, our people are at the heart of everything we do. We're looking for a detail-oriented People Data Administrator to join our team, helping to maintain accurate employee and organisational data that supports thousands of colleagues across our business.
Working within a fast-paced shared services environment, you'll play a vital role in ensuring HR data is maintained accurately, employee records are up to date, and our HR systems continue to support the smooth delivery of HR and payroll services.
What You'll Be Doing
- Processing employee and organisational data across the full employee lifecycle within SAP HCM.
- Maintaining employee records, updating organisational structures and positions, supporting recruitment and onboarding activity, and ensuring all data changes are processed accurately and within agreed service levels.
- Working closely with teams across HR, Payroll, HRIS, Case Management, and Helpdesk functions to resolve queries, support organisational change, and maintain the integrity of our HR systems.
- Assisting with annual activities such as pay reviews, grade uplifts, audits, restructures, and other workforce-related projects.
- Providing excellent customer service by regularly communicating with stakeholders across the business, helping to resolve complex data queries while ensuring compliance with internal processes and controls.
What You'll Need
- Experience using SAP Systems
- Experience administering and maintaining people data
- Knowledge of the employee lifecycle and HR processes
- Understanding of employment terms and conditions
- Experience using reporting tools such as Ad Hoc Query, Spinifex, or similar
- Strong attention to detail and commitment to data accuracy
- Excellent communication and customer service skills
- Ability to manage a high volume of work while meeting SLAs and KPIs
- Strong organisational skills and the ability to prioritise effectively
It Would Be Great If You Also Have
- Experience working within an HR Shared Services environment
- Experience using ServiceNow, EIC, or similar ticketing systems
- Knowledge of organisational management and people data within a complex business environment
- Experience with ResourceLink or Winshuttle
- A continuous improvement mindset and willingness to identify better ways of working
Why Join Us?
In return, you'll be part of a supportive and collaborative team where accuracy, service, and continuous improvement are highly valued. You'll have opportunities to develop your HR systems knowledge, broaden your understanding of HR operations, and contribute to projects that support our people and business performance.
What We Offer
- Hybrid working with 2 days per week in our Solihull office
- Pension scheme
- 25 days annual leave plus bank holidays
- Employee discounts and wellbeing support
- Learning and development opportunities
- Career progression within a global organisation
At Serco, we're committed to creating an inclusive workplace where everyone can thrive. If you enjoy working with data, solving problems, and delivering excellent customer service, we'd love to hear from you.
People Data Administrator employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment where our employees can thrive. As a People Data Administrator in Solihull, you'll enjoy hybrid working arrangements, generous annual leave, and numerous opportunities for professional development within a global organisation committed to diversity and inclusion. Join us to make a meaningful impact while enjoying the benefits of a dynamic workplace that values accuracy, service, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land People Data Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Serco on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to HR data management. Think about how your experience with SAP systems and attention to detail can shine through in your answers.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've handled complex queries in the past. Serco values excellent communication, so make sure to highlight your ability to resolve issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Serco.
We think you need these skills to ace People Data Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Data Administrator role. Highlight your experience with SAP systems and any relevant HR processes. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail:Since this role is all about maintaining accurate data, be sure to showcase your attention to detail in your application. Mention specific examples where you've successfully managed data accuracy in previous roles.
Communicate Clearly:Excellent communication is key! Use clear and concise language in your application. We want to see that you can convey complex information simply, just like you would when resolving queries with stakeholders.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team at Serco.
How to prepare for a job interview at Serco
✨Know Your SAP Systems
Make sure you brush up on your knowledge of SAP HCM before the interview. Familiarise yourself with how it works, especially in relation to maintaining employee records and processing data changes. Being able to discuss specific functionalities will show that you're ready to hit the ground running.
✨Demonstrate Attention to Detail
As a People Data Administrator, accuracy is key. Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in data entry or ensuring compliance with internal processes, these stories will highlight your commitment to data integrity.
✨Showcase Your Customer Service Skills
Since you'll be communicating with various stakeholders, it's important to demonstrate your excellent communication and customer service skills. Think of instances where you've resolved complex queries or provided support to colleagues, and be ready to share those during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage a high volume of work while meeting SLAs and KPIs. Practice articulating how you would prioritise tasks and handle multiple responsibilities, as this will showcase your organisational skills and ability to thrive in a fast-paced environment.
