At a Glance
- Tasks: Create unforgettable parties for kids and families while delivering top-notch customer service.
- Company: Join Serco Leisure, a leading operator of leisure centres in the UK.
- Benefits: Earn £13.06 per hour plus fantastic benefits and flexible hours.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a positive impact on communities by creating fun and memorable experiences.
- Qualifications: Great customer service skills and experience with children are a plus.
The predicted salary is between 13.06 - 13.06 £ per hour.
Location: Bangor Aurora Leisure Centre, Bangor, BT20 4TH
Salary: 13.06 per hour plus excellent benefits
Schedule: Casual weekend hours, with the occasional weekday shifts
Ready to impact a better future? As a Party Host in our Meeting and Events team, you’ll help create memorable experiences for children and families while delivering outstanding customer service. You’ll play a key role in ensuring every party runs smoothly, safely and successfully from start to finish. Our work touches lives every day, and this role is no exception. By creating fun, welcoming and well-organised celebrations, you’ll make a positive impact on communities and help families create lasting memories. Your work has purpose, helping us deliver experiences that people trust and take pride in.
What you’ll do as a Party Host:
- Welcome party guests and provide a friendly, professional service to children, parents and carers throughout every event.
- Set up party areas and food rooms to a high standard, ensuring they are clean, safe and ready before each event begins.
- Serve food and refreshments to guests at the appropriate times and support the smooth running of catering activities.
- Create a fun and engaging atmosphere, including helping to organise key party moments such as cake presentations.
- Maintain high standards of cleanliness, safety and presentation before, during and after parties.
- Respond promptly to customer feedback, queries and concerns, escalating issues when required.
- Support the promotion and administration of party bookings and assist with customer invoicing processes.
- Provide basic first aid support in line with site procedures when required.
Does this sound like you?
- You have excellent customer service skills and enjoy creating positive experiences for customers.
- You communicate confidently with both children and adults and can build rapport quickly.
- You can work independently, use your initiative and remain organised in a busy environment.
- You enjoy working as part of a team and contribute positively to shared goals.
- You understand the importance of health and safety and maintaining high operational standards.
- Experience working with children or in a customer-facing environment would be beneficial.
What we offer: Trust and Serco Leisure Employee Benefits
Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Let’s impact a better future, together. Apply today.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.
For support with your application, please contact recruitmentuk@serco.com.leisurejobs
Party Host employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Party Host
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Serco and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Party Host
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Serco that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Serco.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Serco get a sense of who you are beyond your experience!
How to prepare for a job interview at Serco
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Serco and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
