At a Glance
- Tasks: Lead the leisure centre team, ensuring safety and exceptional customer experiences.
- Company: Join Leisure Solutions Community Trust, dedicated to promoting active lifestyles.
- Benefits: Enjoy free membership, training opportunities, and a competitive salary.
- Other info: Flexible part-time hours with excellent career growth potential.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in supervising teams and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: The Leys Leisure Centre, Oxford, OX4 6JL
Salary: £15.06 per hour plus excellent benefits
Schedule: Part time 20 hours per week, weekend working only:
- Week 1: Sat, 5am – 2pm; Sun, 7.30am – 7.30pm
- Week 2: Sat 11am – 7pm; Sun 7.30am – 7.30pm
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community.
To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit a Duty Manager to join our team. As a Duty Manager in our Leisure team at The Leys Leisure Centre, you’ll play a vital leadership role in keeping the facility running safely, smoothly and efficiently every day. You’ll lead colleagues on shift, support exceptional customer experiences, and ensure our services have a positive impact on the local community.
This is a hands‑on leadership role where your work truly matters. From maintaining high safety and quality standards to responding calmly in emergencies, you’ll help create a welcoming, well‑managed environment where people of all ages can be active, healthy and connected.
What you’ll do as a Duty Manager:
- Manage the day‑to‑day operation of the leisure centre, ensuring safe opening and closing procedures are followed at all times
- Lead, deploy and motivate operational teams to deliver high‑quality services across the facility
- Maintain a strong on‑site presence, responding positively to customer needs, feedback and incidents
- Take control during emergencies, accidents or operational issues, acting calmly and decisively
- Ensure compliance with health and safety legislation, Serco Management System procedures and site operating plans
- Support performance, training and engagement of colleagues, including absence management and investigations when required
Does this sound like you?
- Experience supervising or managing teams within a leisure, facilities or customer‑focused environment
- Strong health and safety awareness, with the ability to apply procedures confidently in practice
- Excellent communication and customer care skills, with a calm approach under pressure
- Organised working habits and the ability to manage rotas, priorities and changing demands
- The confidence to lead people, make decisions and set high standards for service and presentation
Discover all you need to keep growing. We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What We Offer:
- Free membership at the Centre, plus heavily discounted use of classes and facilities
- Excellent development and training opportunities with our in‑house Aquatic Training Academy
- Free safeguarding training and DBS checks
- 6% employer matched pension contribution
- 21 days annual leave (pro rata for part‑time) + public holidays
- Life assurance up to 2× base salary
The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Trainee Duty Manager in Oxford employer: Serco
At Leisure Solutions Community Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Trainee Duty Manager at The Leys Leisure Centre in Oxford, you'll benefit from free membership, extensive training opportunities, and a strong focus on employee development, all while playing a crucial role in enhancing the health and wellbeing of our local community. Join us to make a meaningful impact and grow your career in a vibrant and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Duty Manager in Oxford
✨Tip Number 1
Get to know the company! Before your interview, check out Leisure Solutions Community Trust's mission and values. This way, you can show how your goals align with theirs, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your leadership experience and how you've handled customer service situations in the past.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance shows that you take the role seriously and are ready to lead by example.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trainee Duty Manager in Oxford
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let us see your enthusiasm for the leisure industry. Share any relevant experiences or interests that highlight your commitment to promoting an active lifestyle and community engagement.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our mission of getting more people active, so don’t hold back!
Highlight Leadership Skills:As a Duty Manager, leadership is key! Be sure to showcase any previous experience you have in managing teams or leading projects. We’re looking for someone who can motivate others and maintain high standards, so let that shine through.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Serco
✨Know the Centre Inside Out
Before your interview, take some time to familiarise yourself with The Leys Leisure Centre. Understand its facilities, services, and community impact. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the team.
✨Showcase Your Leadership Skills
As a Trainee Duty Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your calmness under pressure and decision-making skills.
✨Emphasise Customer Care
Customer experience is key in this role. Be ready to discuss how you would handle customer feedback and ensure high-quality service. Think of specific instances where you've gone above and beyond for customers in previous roles, as this will resonate well with the interviewers.
✨Understand Health and Safety Protocols
Given the importance of health and safety in a leisure environment, brush up on relevant legislation and procedures. Be prepared to discuss how you would apply these in practice, especially during emergencies. Showing that you take safety seriously will set you apart.
