At a Glance
- Tasks: Be the friendly face of our leisure centre, helping customers and managing reception.
- Company: Join Serco, a leader in providing excellent customer service.
- Benefits: Enjoy 25+ days of holiday and a contributory pension scheme.
- Other info: Part-time role with flexible hours in a vibrant environment.
- Why this job: Make a difference by creating a welcoming experience for all visitors.
- Qualifications: Customer service experience and a proactive attitude are essential.
The predicted salary is between 10 - 12 £ per hour.
Serco is seeking a part-time Receptionist for the Oswestry Leisure Centre. In this role, you will be the first point of contact for customers, providing clear information and a welcoming experience.
Your duties include managing reception, ensuring smooth operations, and delivering excellent customer service both in-person and by phone. The role requires experience in customer service and a proactive approach to resolving queries.
Along with a competitive salary, the position offers excellent benefits including 25+ days of holiday and access to a contributory pension scheme.
Front Desk & Customer Care - Leisure Centre (Part-Time) in Oswestry employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, generous holiday allowances, and a contributory pension scheme, employees at the Oswestry Leisure Centre enjoy a fulfilling work environment that encourages growth and teamwork, making it an ideal place for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Customer Care - Leisure Centre (Part-Time) in Oswestry
✨Tip Number 1
Make sure to research Serco and the Oswestry Leisure Centre before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face at the front desk and how you would handle them. Being able to demonstrate your proactive approach during the interview can really set you apart.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Show up looking professional and approachable to reflect the welcoming experience you’ll be providing to customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Front Desk & Customer Care - Leisure Centre (Part-Time) in Oswestry
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your proactive approach.
Be Welcoming in Your Tone:Since you'll be the first point of contact, your written application should reflect a friendly and welcoming tone. Use language that conveys warmth and approachability, just like you would when greeting customers in person.
Tailor Your Application:Take a moment to tailor your application to the role at Oswestry Leisure Centre. Mention why you're excited about this specific position and how your skills align with the job description. We love seeing genuine interest!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at a leisure centre. Familiarise yourself with customer service best practices and think about how you can create a welcoming atmosphere for customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved queries or handled difficult customers, as this will demonstrate your proactive approach.
✨Practice Common Interview Questions
Anticipate questions related to handling customer complaints or managing busy periods at reception. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
Since you'll be the first point of contact for customers, it's important to present yourself well. Dress smartly and maintain a friendly demeanour, as this will reflect the welcoming experience that Serco aims to provide.
