At a Glance
- Tasks: Provide top-notch customer service and support at the ferry terminal.
- Company: Join Serco, a company known for its supportive work culture.
- Benefits: Enjoy flexible hours, training opportunities, and a pension scheme.
- Other info: Perfect part-time role for students looking to gain experience.
- Why this job: Make a difference by helping customers with their travel needs.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 11313 - 11313 £ per year.
Serco is looking for a part-time Customer Service Assistant at the NorthLink Ferries, Stromness Ferry Terminal. This role involves providing excellent customer service and support to customers, handling enquiries and bookings effectively.
Key responsibilities include:
- Managing telephone and email enquiries
- Processing payments
- Assisting with check-in and boarding
The position offers a salary of £11,313.12 per annum, flexible working hours, and various benefits including training and development opportunities, pension schemes, and a supportive work culture.
Part-Time Ferry Terminal Customer Service Assistant in Orkney employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a part-time Customer Service Assistant at the NorthLink Ferries, you will enjoy flexible working hours, competitive pay, and access to training opportunities that foster personal and professional growth in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Ferry Terminal Customer Service Assistant in Orkney
✨Tip Number 1
Make sure to research NorthLink Ferries and their customer service approach. Knowing their values and how they interact with customers can give you a leg up during interviews.
✨Tip Number 2
Practice common customer service scenarios that might come up in the role. Think about how you'd handle tricky enquiries or complaints, as this will show you're ready for the job.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the hiring team is looking for and what it’s really like working at the terminal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people and shows you’re serious about joining the team.
We think you need these skills to ace Part-Time Ferry Terminal Customer Service Assistant in Orkney
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've handled enquiries and bookings in the past, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the role. Mention why you’re excited about working at NorthLink Ferries and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Serco
✨Know the Company
Before your interview, take some time to research Serco and NorthLink Ferries. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Customer Scenarios
Since this role is all about customer service, think of common scenarios you might face at the ferry terminal. Prepare responses for handling enquiries, processing payments, or assisting with check-in. Practising these will boost your confidence during the interview.
✨Showcase Your Communication Skills
As a Customer Service Assistant, clear communication is key. During the interview, focus on speaking clearly and confidently. Use examples from past experiences where you successfully handled customer queries or resolved issues to demonstrate your skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
