At a Glance
- Tasks: Lead customer service operations and create amazing experiences for passengers.
- Company: Join Serco at NorthLink Ferries, a leader in customer service.
- Benefits: Enjoy a contributory pension scheme, generous holiday allowance, and comprehensive training.
- Other info: Be part of a supportive team with great career growth opportunities.
- Why this job: Make a real difference in passenger journeys while developing your leadership skills.
- Qualifications: Strong customer service experience and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Serco is looking for a Customer Service Supervisor at NorthLink Ferries in Stromness. This full-time position involves leading customer service operations, ensuring high standards are met, and creating a positive experience for passengers traveling to and from Orkney.
The ideal candidate will have:
- Excellent customer service experience
- Strong organizational skills
- Confidence in communication
A supportive team environment, comprehensive training, and numerous benefits including a contributory pension scheme and generous holiday allowance are offered.
Customer Service Supervisor — Terminal Experience Leader in Orkney employer: Serco
Serco is an excellent employer, offering a supportive team environment and comprehensive training for the Customer Service Supervisor role at NorthLink Ferries in Stromness. Employees benefit from a contributory pension scheme, generous holiday allowance, and opportunities for personal and professional growth, all while contributing to a positive travel experience for passengers to and from Orkney.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor — Terminal Experience Leader in Orkney
✨Tip Number 1
Network like a pro! Reach out to current or former employees at NorthLink Ferries on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Supervisor.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with leading customer service operations. We want to show them that you’re not just a fit, but the perfect fit for creating positive passenger experiences!
✨Tip Number 3
Dress the part! First impressions matter, so make sure to look sharp for your interview. A professional appearance shows that we take the opportunity seriously and are ready to lead the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set us apart from other candidates. It’s a great way to reiterate our enthusiasm for the role and remind them why we’d be an awesome addition to their team.
We think you need these skills to ace Customer Service Supervisor — Terminal Experience Leader in Orkney
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've created positive experiences for customers in the past, so share specific examples that demonstrate your skills.
Be Organised and Clear:When writing your application, keep it organised and easy to read. Use clear headings and bullet points where necessary. We appreciate a well-structured application that showcases your strong organisational skills.
Communicate Confidently:Your communication skills are key for this role, so let them shine through in your written application. We want to see your confidence in expressing your thoughts and ideas, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco
✨Know the Company Inside Out
Before your interview, make sure you research Serco and NorthLink Ferries thoroughly. Understand their values, mission, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your capability to lead customer service operations effectively.
✨Demonstrate Leadership Qualities
As a Customer Service Supervisor, you'll need to lead a team. Be ready to discuss your leadership style and how you've successfully managed teams in the past. Share specific instances where you motivated your team or improved performance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about the training process or how success is measured in the customer service team.
