At a Glance
- Tasks: Lead a team to deliver top-notch customer service at NorthLink Ferries.
- Company: Join NorthLink Ferries, connecting communities with a welcoming service.
- Benefits: Enjoy 25 days holiday, pension scheme, and health support.
- Other info: Flexible working options and a supportive, inclusive team culture.
- Why this job: Make a real impact on passengers' journeys while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 32754 - 32754 € per year.
Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney KW14 7UJ
Salary: £32,754.88 per annum pro rata plus excellent benefits
Schedule: Full-time, 35 hours per week, across Monday to Sunday
As a Customer Service Supervisor at NorthLink Ferries, you’ll play a key role in delivering a reliable, welcoming service for passengers travelling to and from Orkney, helping ensure every journey starts and ends on a positive note. You’ll support the day‑to‑day operation of customer services at the terminal, leading by example and ensuring high standards are met at all times. Your work will help build trust, pride, and care in a service that connects communities and keeps essential travel moving.
Responsibilities
- Supervise and support customer service activities to ensure a consistently high standard of service
- Lead and motivate colleagues, promoting teamwork and a positive customer‑focused culture
- Ensure standards, procedures, and safety requirements are followed at all times
- Communicate confidently with customers and colleagues, both face‑to‑face and by phone
- Use computer and telephone systems accurately to support customer enquiries and operational needs
- Take ownership of your own development and support the development of others
Qualifications
- Experience delivering excellent customer service in a busy environment
- Strong organisational skills and the ability to take initiative and ownership
- Confidence using computer systems and handling telephone enquiries
- Clear and effective communication skills, with the ability to work well as part of a team
- A positive, can‑do attitude aligned with our values of trust, care, innovation, and pride
What We Offer
- Holidays: 25 days plus bank holidays, pro rata, with the option to purchase additional leave
- Pension: Up to 6% contributory pension scheme
- Training and development: A wide range of training and coaching opportunities to support your professional and personal development
- Health and wellbeing: Employee Assistance Programme, Simply Health Plans, free flu vaccines, and other wellbeing support for you and your family
- Discounts: Access to a wide range of discounts and exclusive deals, including mobile phones, cinema, leisure, and hospitality
- Culture: A supportive, inclusive team environment where you can make a positive difference through interesting and enjoyable work
We are open to discussions around flexibility and flexible working and will make reasonable adjustments throughout the recruitment process and employment. We are committed to building a diverse and inclusive organisation.
Customer Service Supervisor -NorthLink Ferries in Orkney employer: Serco
NorthLink Ferries is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. As a Customer Service Supervisor at our Stromness Ferry Terminal, you will enjoy competitive benefits, including a generous pension scheme, extensive training opportunities, and access to various discounts, all while playing a vital role in connecting communities through meaningful service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor -NorthLink Ferries in Orkney
✨Tip Number 1
Get to know the company! Research NorthLink Ferries and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Supervisor, you'll need to communicate effectively with both customers and colleagues. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've led a team or resolved conflicts. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the NorthLink Ferries family. Don’t miss out!
We think you need these skills to ace Customer Service Supervisor -NorthLink Ferries in Orkney
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Supervisor role. Highlight your experience in delivering excellent customer service and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since communication is key in this role, use your application to demonstrate your clear and effective communication style. Whether it’s through your writing or examples of past interactions, let us see how you connect with customers and colleagues alike.
Highlight Teamwork and Initiative:We love a positive, can-do attitude! Share examples of how you've worked as part of a team and taken initiative in previous roles. This will show us that you’re not just a great individual contributor but also someone who can motivate and lead others.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Serco
✨Know the Company Inside Out
Before your interview, take some time to research NorthLink Ferries. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to deliver excellent service, which is crucial for this role.
✨Emphasise Teamwork and Leadership
As a Customer Service Supervisor, you'll need to lead and motivate your team. Be ready to discuss your leadership style and how you promote teamwork. Share instances where you've successfully led a team or contributed to a positive work culture.
✨Practice Clear Communication
Since effective communication is key in this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. Focus on being confident and concise, especially when discussing your experiences and answering questions.
