At a Glance
- Tasks: Lead global finance processes, driving improvement and efficiency across multiple regions.
- Company: Join Serco, a global leader in delivering essential public services.
- Benefits: Competitive salary, company car, private healthcare, and bonus scheme.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Shape the future of finance operations and make a real impact.
- Qualifications: Finance qualification (ACA, ACCA, CIMA) and strong process expertise required.
The predicted salary is between 80000 - 80000 £ per year.
Salary - Circa £80,000 + Car/ Car Allowance + Private Medical Insurance + Pension
Location – Hybrid – 3 Days a week at Hook
Join a Global Finance Transformation Journey
We’re looking for an experienced and forward-thinking O2C Global Process Lead (GPL) to join our Group Finance function and help shape the future of Finance operations across Serco’s global business.
Working within the Finance GFS Hub and reporting into the O2C Global Process Owner (GPO), you’ll play a key role in driving standardisation, governance, continuous improvement, and operational excellence across end-to-end Finance processes. This is an exciting opportunity for someone who enjoys combining process expertise, stakeholder engagement, data-driven insight, and transformation delivery within a complex multinational environment.
About the Role
As an O2C Global Process Lead, you’ll act as the bridge between global O2C process strategy and operational execution. You’ll support the design, governance, and optimisation of O2C processes across UK&E, the Middle East, and ASPAC, ensuring consistency, compliance, and efficiency across all delivery centres and regions. You’ll work closely with regional Finance teams, GFS operations, systems teams, BPO providers, and senior stakeholders to embed best practice, improve controls, enhance reporting visibility, and drive automation and process-led change. This is a highly collaborative role with significant exposure across Finance, Technology, Operations, Risk & Assurance, and Internal Audit.
Key Responsibilities
- Support and maintain global end-to-end O2C processes, ensuring alignment with GPO standards, controls, and governance requirements
- Maintain accurate and consistent process documentation including SOPs, process maps, KPIs, controls, and training materials
- Monitor process performance through reporting, dashboards, and data analysis, identifying trends, risks, and improvement opportunities
- Drive process improvement, standardisation, automation, and operational efficiency initiatives across global Finance operations
- Collaborate with regional Finance teams, GFS operations, systems teams, and BPO providers to ensure consistent process execution
- Support process-led change initiatives including testing, training, communication, and embedded adoption
- Partner with Finance Systems and DDaT teams to ensure system enhancements support operational and control requirements
- Support governance, audit, and assurance activities, helping maintain strong financial controls and compliance across all regions
- Provide insight and reporting to support decision-making, operational visibility, and continuous improvement initiatives
What We’re Looking For
We’re interested in speaking with qualified Finance professionals who combine strong process expertise with commercial awareness and a continuous improvement mindset. You’ll ideally bring:
- ACA, ACCA, or CIMA qualification (or equivalent experience)
- Strong knowledge of end-to-end O2C processes within a Shared Service, GFS, or multinational environment
- Experience with ERP systems such as SAP and exposure to finance technologies including automation and analytics tools
- Proven experience supporting or leading process improvement initiatives across multiple regions
- Strong analytical and problem-solving capability with the ability to turn data into actionable insight
- Excellent stakeholder management and communication skills across Finance, Operations, and Technology teams
Desirable Experience
- Experience working with BPO providers such as Capgemini
- Exposure to internal controls, audit, and assurance environments
- Knowledge of Lean, Six Sigma, or continuous improvement methodologies
- Experience with digital finance tools including RPA, workflow, or analytics solutions
Why Join Us?
This is an opportunity to influence how Finance operates globally within a large and evolving organisation. You’ll help drive meaningful transformation, improve governance and operational performance, and contribute to building a scalable, modern Finance function. You’ll be joining a collaborative global environment where innovation, continuous improvement, and stakeholder partnership are genuinely valued.
What we offer
- Company car / £4200 cash alternative
- Private healthcare
- Bonus scheme of up to 20%
- Pension – 6%
- Serco discounts which include cinema, merlin entertainment and online shopping
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Order to Cash Global Process Lead employer: Serco
Serco is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in global finance operations. With a strong commitment to employee growth, Serco offers extensive benefits including private healthcare, a generous pension scheme, and access to diverse employee networks that promote inclusion and belonging. Located in Hook, the hybrid working model allows for flexibility while engaging in transformative projects that enhance operational excellence across multiple regions.
StudySmarter Expert Advice🤫
We think this is how you could land Order to Cash Global Process Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance world, especially those who work at Serco or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into O2C processes. Brush up on your knowledge of ERP systems like SAP and be ready to discuss how you've driven process improvements in the past.
✨Tip Number 3
Show off your analytical skills! Be prepared to share examples of how you've turned data into actionable insights. This will demonstrate your problem-solving capabilities and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at Serco.
We think you need these skills to ace Order to Cash Global Process Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the O2C Global Process Lead role. Highlight your experience with end-to-end O2C processes and any relevant qualifications like ACA, ACCA, or CIMA. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of process improvements or efficiencies you've driven in previous roles. This helps us see the impact you've made in your past positions.
Be Clear and Concise:When writing your application, be clear and concise. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at Serco. Don’t miss out on this opportunity!
How to prepare for a job interview at Serco
✨Know Your O2C Processes
Make sure you have a solid understanding of end-to-end Order to Cash processes. Brush up on your knowledge of best practices, governance, and compliance standards. Being able to discuss specific examples of how you've improved or optimised these processes in the past will really impress the interviewers.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical capabilities by discussing how you've used data to drive insights and improvements in previous roles. Bring examples of dashboards or reports you've created that highlight trends or risks, as this aligns perfectly with the role's focus on data-driven decision-making.
✨Engage Stakeholders Effectively
Since this role involves significant collaboration with various teams, think about how you've successfully managed stakeholder relationships in the past. Be ready to share specific instances where your communication skills helped bridge gaps between finance, operations, and technology teams.
✨Emphasise Continuous Improvement Mindset
Highlight your experience with process improvement methodologies like Lean or Six Sigma. Discuss any initiatives you've led or contributed to that resulted in operational efficiencies. This will show that you're not just about maintaining processes but are also keen on driving transformation.
