At a Glance
- Tasks: Support daily operations and ensure a safe, clean environment for all visitors.
- Company: Join a top international employer with a supportive culture.
- Benefits: Enjoy competitive salary, free gym membership, and various discounts.
- Other info: Opportunities for growth and development in a dynamic leisure environment.
- Why this job: Make a positive impact on community wellbeing while gaining valuable experience.
- Qualifications: Experience in a supervisory role and a full UK driving licence required.
The predicted salary is between 26557 - 26557 £ per year.
Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: £26,557.55 per annum, plus excellent benefits
Schedule: Full-time, 39 hours per week, Wednesday - Saturday 8:30-17:00 Sunday 08:30-16:00.
Ready to impact a better future? As an Operations Support Officer in our Leisure team, you’ll play a key role in keeping a busy, multi-use sports and conferencing facility running safely, smoothly, and efficiently. Your work will directly support colleagues, visitors, and the wider community to enjoy a high-quality environment every day. In this varied, hands-on role, you’ll help create a welcoming, safe and engaging space where people can train, compete and connect. From supporting daily operations and compliance to helping deliver events and maintain facilities, your contribution will have a positive impact on both customer experience and community wellbeing.
What you’ll do as an Operations Support Officer
- Support the day-to-day running of the facility, ensuring a safe, clean and well-maintained environment
- Open and close buildings, monitor site security, and respond to incidents or emergencies
- Carry out compliance checks and support health and safety standards in line with company procedures
- Assist with event and activity setups, including physical tasks such as moving equipment and preparing spaces
- Transport colleagues and carry out offsite duties using company vehicles
- Support Duty Managers and cover shifts when required, including weekends and nights
Does this sound like you? You’ll be a great fit for this role if you have:
- Experience in a supervisory or operational role within a leisure, hospitality or similar environment
- A good understanding of health and safety legislation and its practical application
- Strong communication and customer care skills, with confidence working with a wide range of people
- Ability to stay calm under pressure and respond effectively in emergency situations
- A full, clean UK driving licence and confidence driving company vehicles
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 20 days, 21 days after 1 years’ service + bank hols
- Free Gym membership
- Staff meal, physio discounts
- Serco discounts which include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- All Leisure Benefits - Employee Benefits (moreleisure.com)
Let’s impact a better future, together. Apply today.
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Operations Support Driver employer: Serco
At Serco, located at the Lilleshall National Sports Centre, we pride ourselves on being a top employer that fosters a supportive and inclusive work culture. As an Operations Support Driver, you will enjoy excellent benefits, including free gym membership and discounts, while contributing to a vibrant community environment. With a strong focus on employee growth and development, we provide clear pathways for progression, ensuring that your career flourishes in a dynamic and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Driver
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the leisure or hospitality sectors. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! Volunteer or take on temporary roles in similar environments. This not only boosts your CV but also helps you make connections and show your commitment to the industry.
✨Tip Number 3
Prepare for interviews by practising common questions related to operations support. Think about scenarios where you've demonstrated strong communication and problem-solving skills, as these will be key in your role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Operations Support Driver
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about supporting our community and creating a welcoming environment at the Lilleshall National Sports Centre.
Tailor Your Experience:Make sure to highlight any relevant experience you have in supervisory or operational roles. We’re looking for specific examples that demonstrate your understanding of health and safety legislation and your ability to handle emergencies.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the Operations Support Officer role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Serco
✨Know the Facility Inside Out
Before your interview, take some time to research Lilleshall National Sports Centre. Familiarise yourself with its facilities, services, and any recent events. This will not only show your genuine interest but also help you answer questions about how you can contribute to maintaining a safe and engaging environment.
✨Highlight Relevant Experience
Make sure to prepare examples from your past roles that demonstrate your experience in operational support or supervisory positions. Focus on situations where you ensured health and safety compliance or handled emergencies effectively. This will showcase your ability to stay calm under pressure and your understanding of the role's requirements.
✨Show Off Your Communication Skills
As an Operations Support Officer, you'll be interacting with a diverse range of people. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've successfully communicated with customers or colleagues, especially in challenging situations, to illustrate your strong customer care skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, daily operations, or upcoming events at the centre. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
