At a Glance
- Tasks: Ensure smooth operations and a welcoming environment for all facility users.
- Company: Join a top international employer with a supportive culture.
- Benefits: Competitive pay, free membership, training opportunities, and generous leave.
- Other info: Flexible part-time hours with excellent career development opportunities.
- Why this job: Make a positive impact on local communities through sport and leisure services.
- Qualifications: Experience in leisure or tourism, strong customer care skills, and attention to detail.
The predicted salary is between 25400 - 25400 £ per year.
Location: Bisham Abbey, Marlow, SL7 1RR
Salary: £12.21 plus excellent benefits
Schedule: Part time hours 24 hours per week, Monday to Friday flexible on working days and hours. Shift patterns for the position will vary; our opening hours are 6am-10pm Monday – Friday and 7am-6pm Saturday and Sunday, so would vary on a rota system depending on business needs.
As an Operations Assistant in our Citizen Services – Sport England team, you’ll help ensure our facilities run safely, smoothly and with a warm, customer first experience. Your work supports the delivery of sport, leisure, hotel and event services that make a positive impact on local communities.
You’ll play a key part in creating a safe, welcoming and well‑run environment — from operational readiness, to cleanliness, to enabling memorable experiences for everyone who uses our facilities.
You’ll Be Entrusted To
- Manage the facility during your shift, including opening and closing procedures
- Ensure all colleagues work in a safe environment and complete required health and safety checks
- Maintain consistently high standards of cleanliness throughout your working shift
- Follow instructions from line managers to support smooth operations
- Monitor stock, ensure adequate supplies and place necessary orders
- Support quality management across the site to maintain excellent service levels
- Help ensure all facilities are well maintained and fit for purpose
Does this sound like you?
You’ll be a great fit for this role if you have:
- Experience in the leisure or tourism industry
- Strong customer care skills and a keen eye for detail
- Effective communication skills and confidence interacting with colleagues and visitors
- Planning ability and a methodical approach
- Experience in related areas such as catering, conferencing or housekeeping (advantageous)
What We Offer
- Free membership at the Centre for you and a friend or family member (limited to 1) plus heavily discounted use of classes and facilities.
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Up to 25 days annual leave
- Life assurance up to 2x base salary
- Plus, more Employee Benefits
Let’s impact a better future, together. Apply today.
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Operations Assistant employer: Serco
As an Operations Assistant at our Bisham Abbey location, you'll join a supportive and dynamic team dedicated to enhancing community well-being through sport and leisure. We pride ourselves on offering flexible working hours, excellent development opportunities, and a range of employee benefits, including free membership and training. With a strong focus on internal progression and a culture that values your growth, this is an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the leisure or tourism industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in making a positive impact in the community through your role as an Operations Assistant.
✨Tip Number 3
Practice your customer care skills! Think of scenarios where you might need to handle difficult situations or provide excellent service. Being able to demonstrate this during your interview will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Assistant role. Highlight your experience in the leisure or tourism industry and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Care Skills:Since this role is all about creating a warm, customer-first experience, don’t forget to showcase your strong customer care skills. Share specific examples of how you've gone above and beyond for customers in previous roles. We love hearing about those memorable experiences!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’re the perfect fit for the job!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture. Let’s get started on this journey together!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Assistant role. Familiarise yourself with the key responsibilities like managing facility operations and ensuring cleanliness. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Care Skills
Since this role involves a strong focus on customer experience, be prepared to share examples of how you've provided excellent service in previous jobs. Think about specific situations where you went above and beyond to ensure customer satisfaction.
✨Prepare for Health and Safety Questions
Given the importance of safety in this role, brush up on basic health and safety protocols relevant to leisure facilities. Be ready to discuss how you would ensure a safe environment for both colleagues and visitors during your shift.
✨Demonstrate Your Team Spirit
This position requires effective communication and teamwork. Prepare to talk about your experiences working in teams, how you handle conflicts, and how you support your colleagues to create a positive work environment.
