At a Glance
- Tasks: Lead waste and recycling services, ensuring top performance and customer satisfaction.
- Company: Join Serco, a leader in environmental services with a focus on sustainability.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a performance bonus.
- Other info: Inclusive culture with extensive training and development opportunities.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in managing large teams and strong financial acumen required.
Location: Serco, Shidas Lane Depot, Shidas Lane, Oldbury, B69 2BP
Salary: £75,000 - £85,000 (experience dependent) + excellent benefits
Schedule: 37.5 hours per week - Monday-Friday - Hybrid
About the role
As a Senior Contract Manager in our Environmental Services team, you’ll lead the delivery of complex local authority waste, recycling, and street cleansing services, ensuring high operational performance, strong customer outcomes, and sustainable growth. You’ll oversee large frontline teams, manage commercial performance, and drive continuous improvement across the contract.
Responsibilities
- Lead the operational delivery of waste, recycling, and cleansing services, ensuring contractual obligations, performance targets, and customer expectations are met.
- Manage financial and operational performance, delivering against budgets, profit targets, and efficiency objectives.
- Drive continuous improvement, innovation, and service transformation to meet future challenges and opportunities.
- Build and maintain effective relationships with customers, local authorities, trade unions, stakeholders, and community partners.
- Champion a strong health, safety, environmental, and compliance culture across all operations.
- Lead, develop, and inspire managers and frontline teams, creating an inclusive, high-performance culture focused on growth and excellent service delivery.
Qualifications
- Proven experience leading large operational teams within a complex contract environment.
- Strong leadership, stakeholder management, and people development skills.
- Commercial and financial acumen, with experience managing budgets and delivering business performance.
- Experience working with trade unions, customers, and multiple stakeholders in a service-led environment.
- A management qualification or degree-level qualification, strong IT skills, and ideally experience within environmental, waste, recycling, or local government services.
Benefits
- 25 days of holidays plus bank holidays (option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Performance-based bonus scheme
- Company car or cash alternative
- Private medical insurance
- Training and development: 1,100+ internal courses, funding for qualifications and apprenticeships, mentoring, and internal progression
- Health and wellbeing programs: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, 24/7 virtual GP service access
- Discounts across ~1,000 retailers - food, clothing, entertainment, travel
- Paid volunteering day, tax-free charity giving via Payroll Giving Scheme, donations to Serco People Fund Charity
- Employee networks supporting inclusion, collaboration, learning and belonging for LGBTQIA+ employees, women, parents, carers, people with disabilities, veterans, and all cultural backgrounds
Inclusive Recruitment Commitment
- Guaranteed interview scheme for applicants with disabilities, veterans, and people with convictions who meet minimum job criteria.
- Ban the Box pledge - support fair access for those with unspent criminal convictions (some roles may have security exemptions).
Senior Contract Manager in Oldbury employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contract Manager in Oldbury
✨Get Involved in Local Environmental Initiatives
Dive into your local environmental scenes, like community clean-up projects or eco-focused events. Not only will you meet like-minded people, but it's a surefire way to showcase your passion and skills in environmental engineering tech.
✨Join Industry-Specific Organisations
Check out organisations like the Institution of Environmental Engineers for networking opportunities and resources. They often host events and seminars that can help us connect with key players in the industry, including potential employers like Serco.
✨Show Off Your Projects and Passion
Create a portfolio that highlights any relevant projects, whether it's coursework, internships, or personal initiatives. Share this online, perhaps even on platforms like GitHub or your own website, to grab the attention of hiring managers looking for talent like us.
✨Utilise Environmental Job Boards
Take advantage of niche job boards dedicated to environmental careers. Sites like Green Jobs, Environmental Career and EcoJobs often feature openings from companies like Serco and can help us land that full-time gig.
We think you need these skills to ace Senior Contract Manager in Oldbury
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for a role in environmental engineering tech, make sure to highlight your technical skills like CAD software proficiency, data analysis, or modelling techniques. These are essential for the job and should stand out in your CV and cover letter, showing how you can contribute to projects at Serco.
Demonstrate Your Passion for Sustainability:In this field, showcasing your passion for sustainability and environmental protection can set you apart. Include any relevant projects, volunteer experience, or courses that underline your commitment to these causes. Serco will appreciate candidates who genuinely care about making a difference.
Tailor Your Application to the Role:Don't just send a generic CV and cover letter. Make sure to tailor your application to the specific role of Senior Contract Manager at Serco. Highlight experiences that align directly with the job description and give concrete examples of your work to demonstrate that you’re the right fit for a full-time position.
Include Relevant Certifications:If you have certifications related to environmental engineering or technology, like LEED Accreditation or any relevant software certifications, make sure to mention them. These qualifications can boost your application and show that you’re serious about your professional development in this competitive field.
How to prepare for a job interview at Serco
✨Brush Up on Environmental Regulations
Make sure you’re well-versed in the latest environmental regulations and standards. In an environmental engineering tech role at Serco, you might be asked specific questions about compliance measures, so understanding these will definitely give you an edge.
✨Showcase Your Technical Skills
Prepare to demonstrate your proficiency with relevant tools and software, such as AutoCAD or GIS. You might be given a practical problem to solve during the interview, so it’s a great idea to brush up on these skills and perhaps even bring a portfolio of your projects to showcase your technical prowess.
✨Highlight Your Passion for Sustainability
In a full-time role, employers are looking for commitment and enthusiasm. Share your experiences, studies, or projects that reflect your passion for environmental sustainability. This will show Serco that you're not just qualified but genuinely invested in the field.
✨Prepare for Behavioural Questions
Be ready for behavioural questions that assess how you handle teamwork, conflict, and project management. Think of examples from your studies or practical experiences where you tackled challenges effectively, showcasing both your technical and interpersonal skills.
