Housing Officer - Sandwell in Oldbury

Full time, 37.5 hours per week, Monday – Friday. Salary: £25,000 plus Serco Benefits. Valid UK driving licence required; a company car will be provided.

Main Purpose

Delivery of services required under the AASC contract to support Service Users in the area. Responsibility for property standards in all accommodation within the initial accommodation (IA); completing monthly property inspections to ensure contractual requirements, standards and performance targets are met. Provide welfare support and signposting to Service Users in care. Respond to issues, requests, complaints raised through the AIRE Services and report on incidents.

Main Accountabilities

• Ensure delivery of all core Service User support services as prescribed under the contract.
• Provide inductions for all new Service Users to the IA, covering services available, property and standards of behaviour, emergency evacuation process and complaints procedure.
• Respond to requests for assistance and support received via the AIRE Services.
• Manage incidents raised by the AIRE Services.
• Deliver against the tasking schedule or as required by the Field operations manager.
• Provide accurate and timely reporting on visits, inspections, repairs and incidents to support adherence to contractual requirements and agreed timescales.
• Complete monthly inspections within the IA to ensure standards are being met and highlight any required maintenance.
• Undertake further inspections as required (e.g., pre‑dispersal).
• Responsible for managing discontinuations and reporting potential absconders within the IA in line with Local Operating Procedures (LOP).
• Complete first‑fix and minor repairs where identified and tasked.
• Maintain property standards to ensure compliance with contractual commitments and property legislation.
• Accountable for following all processes, procedures and policies under the contract.
• Manage access to the IA for suppliers, visitors, maintenance etc.
• Ensure the safety of Service Users in accordance with Safeguarding policies and procedures, including welfare checks, urgent medical needs, managing anti‑social behaviour, and children’s safeguarding needs.
• Assist with day‑to‑day IA operations, including daily registers, post, reception duties etc.
• Ensure the building is always safe and compliant; monitor CCTV, conduct daily patrols, weekly fire alarm testing, emergency evacuations and contact emergency services when necessary.

What You’ll Need To Do The Role

• Strong experience of working in a service environment with demonstrable communication skills.
• Knowledge/experience of working within a property‑related environment.
• Strong interpersonal skills.
• IT literate; knowledge of MS Word, Excel etc.
• Ability to manage conflict.
• Strong organisational skills.

Desirable

• Some maintenance knowledge.
• Safeguarding knowledge/experience in a similar environment.
• Experience in a security‑related role.

What We Offer

• Competitive salary with annual reviews.
• Up to 6% contributory pension scheme.
• 25 days’ annual leave plus bank holidays.
• Training and development: wide range of learning opportunities, funding for qualifications and apprenticeships, mentoring opportunities and focus on internal progression.
• Well‑being support: Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off at Serco‑managed leisure centres.
• Discounts across approximately 1,000 retailers.
• ShareSave scheme to purchase Serco shares at a discount.
• Employee networks for support and community.
• Paid volunteering day each year and paid donation to chosen charity via Payroll Giving Scheme.