At a Glance
- Tasks: Lead daily operations at a busy recycling centre and support the community in effective waste management.
- Company: Join Serco, a company committed to sustainability and community impact.
- Benefits: Enjoy 25 days holiday, a pension scheme, and extensive training opportunities.
- Other info: Flexible working options and a focus on diversity and inclusion.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in a supervisory role and strong communication skills are essential.
The predicted salary is between 36191 - 36191 € per year.
Location: Household recycling centre, Sandwell, B69 2BP
Salary: £36,191.59 per annum plus shift allowance
Schedule: Full time 37 hours per week, working 5 out of 7 days. This will include weekend working and bank holidays.
As an HRC Supervisor in our Household Recycling Centre team, you’ll lead the day‑to‑day running of a busy civic amenity site, ensuring safe, compliant, and high‑quality service delivery. You’ll play a key role in helping communities recycle more effectively and reduce waste. In this role, your work has real purpose. You’ll support the public to separate waste correctly, maximise recycling rates, and ensure operations run smoothly and safely. Every day, your leadership helps create a cleaner, more sustainable environment while delivering a positive impact on local communities.
What You’ll Do
- Oversee daily operations of the Household Recycling Centre, ensuring full compliance with regulations and site procedures
- Lead, motivate, and support a team of colleagues to deliver excellent service and maintain high standards
- Manage rotas, timesheets, absence, and overtime requirements
- Monitor performance against key service targets and ensure accurate waste reporting and data recording
- Maintain site standards, including cleanliness, safety, and upkeep of equipment and facilities
- Build strong relationships with colleagues, managers, and members of the public to support effective service delivery
Qualifications
- Proven experience in a supervisory role, with the ability to lead and motivate a team
- Strong communication and interpersonal skills, with a focus on customer service
- Confidence using IT systems, including basic Microsoft Office applications
- The ability to work independently, solve problems, and adapt to changing priorities
- A willingness to learn, develop, and undertake relevant training, including industry certifications
Benefits
- Holidays: 25 days plus 8 bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime Healthline, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working, and we operate a hybrid work structure in many of our business areas. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.
Household Recycling Centre Supervisor in Oldbury employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee growth and wellbeing. As a Household Recycling Centre Supervisor in Sandwell, you will enjoy competitive benefits including 25 days of holiday, a generous pension scheme, and access to over 1,100 training courses to enhance your skills. Join us in making a meaningful impact on local communities while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Household Recycling Centre Supervisor in Oldbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Serco's values and mission. This will help you align your answers with what they care about, showing you're a great fit for the Household Recycling Centre team.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've motivated a team or solved a problem. Being able to share these experiences will highlight your supervisory skills and show how you can lead the day-to-day operations effectively.
✨Tip Number 3
Prepare questions for them! Asking about their recycling initiatives or team dynamics not only shows your interest but also gives you insight into how you can contribute to making a positive impact in the community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Serco.
We think you need these skills to ace Household Recycling Centre Supervisor in Oldbury
Some tips for your application 🫡
Show Your Leadership Skills:As an HRC Supervisor, you'll be leading a team, so make sure to highlight your supervisory experience in your application. Share specific examples of how you've motivated and supported your team in the past.
Communicate Clearly:Strong communication is key in this role. Use clear and concise language in your application to demonstrate your interpersonal skills. Remember, we want to see how you can connect with both your team and the public.
Be IT Savvy:Since you'll be using IT systems, mention any relevant experience with Microsoft Office or other software. If you've used data reporting tools before, give us the details – it shows you're ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Serco
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Household Recycling Centre Supervisor. Understand the regulations and procedures that govern recycling operations, as well as the importance of compliance and safety. This knowledge will help you demonstrate your capability to lead and manage effectively.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved service delivery. Highlight how you motivated colleagues and maintained high standards. This will show that you can inspire others and create a positive work environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since strong communication is crucial for this role, consider how you would explain complex recycling processes to the public or resolve conflicts within your team. Good communication can set you apart from other candidates.
✨Be Ready for Scenario Questions
Anticipate questions about how you would handle specific situations, such as managing a busy day at the centre or dealing with a difficult customer. Think through your problem-solving strategies and be prepared to discuss how you would adapt to changing priorities while ensuring excellent service.
