At a Glance
- Tasks: Support offender management processes and ensure accurate records for community safety.
- Company: Join Serco, a leading global employer dedicated to public service.
- Benefits: Enjoy 6 weeks annual leave, gym access, and discounts at over 1,000 retailers.
- Other info: Dynamic team culture with clear development opportunities and support for diversity.
- Why this job: Make a real impact on rehabilitation and contribute to safer communities.
- Qualifications: Strong admin skills, good communication, and GCSEs in English and Maths.
The predicted salary is between 31000 - 31000 £ per year.
Ready to impact a better future? As an Admin Support Officer in our Offender Management Unit team, you’ll play a vital role in supporting the smooth running of offender management processes, ensuring accurate records and effective communication that helps protect communities and support rehabilitation. In this role, your work will have real purpose — contributing to safer environments and supporting positive outcomes for individuals and society. You’ll be part of a team that values care, trust, and collaboration, where your attention to detail and commitment will help create a meaningful, positive impact every day.
What you’ll do as an Admin Support Officer
- Update prison systems including NOMIS, DPS, and local databases following prisoner admissions
- Liaise with internal teams and external agencies to gather and share essential information
- Allocate cases to Prison Offender Managers and support workload distribution
- Prepare documentation, manage department mail, and maintain accurate filing systems
- Schedule meetings, attend where required, and produce clear, accurate minutes
- Interpret court warrants, update sentence calculations, and ensure records reflect legal outcomes
Does this sound like you? You’ll be a great fit for this role if you have…
- Strong administrative skills with excellent attention to detail in a fast-paced environment
- Good communication skills, with the ability to work collaboratively across teams and agencies
- Confidence using IT systems including Outlook and Excel
- GCSEs (or equivalent) in English and Mathematics at Grade C or above
- A proactive mindset with a commitment to accuracy, confidentiality, and continuous improvement
Vetting and checks An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- 6 weeks annual leave
- Up to 6% contributory pension scheme
- Free on site car parking
- Free use of on site gym
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Offender Management Support Officer employer: Serco
At Serco, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and personal growth. As an Offender Management Support Officer at HMP and YOI Doncaster, you will enjoy excellent benefits, including generous annual leave, a contributory pension scheme, and access to extensive training and development opportunities. Join us in making a meaningful impact on society while benefiting from a diverse and inclusive environment that champions your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Offender Management Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand Serco's values and how they align with your skills. This will help you answer questions confidently and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more relaxed you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Offender Management Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Offender Management Support Officer. We want to see how you can contribute to our mission of supporting rehabilitation and community safety.
Showcase Your Attention to Detail:Since this role requires strong administrative skills, be sure to demonstrate your attention to detail in your application. Whether it’s through your CV or cover letter, we love seeing examples of how you've maintained accuracy in past roles.
Communicate Clearly:Good communication is key in this position, so make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Serco
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of an Offender Management Support Officer. Familiarise yourself with the key tasks mentioned in the job description, such as updating prison systems and liaising with internal teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your strong administrative skills and attention to detail during the interview. Prepare specific examples from your past experiences where you've successfully managed documentation or communicated effectively across teams. This will illustrate your capability to handle the fast-paced environment of the role.
✨Prepare for Questions
Anticipate questions related to confidentiality, accuracy, and your proactive mindset. Think about how you would respond to scenarios involving sensitive information or challenging situations. Practising your answers will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
