Senior Contract Manager in Norfolk

Covering regions- Norfolk

Competitive salary plus company car or cash allowance/ Company bonus/ Private medical cover

Full time/ Permanent

Are you ready to lead services that make a real difference to communities? Join Serco as a Senior Contract Manager and shape the future of waste and environmental management across Norfolk. Serco delivers essential environmental services to local authorities and businesses, including waste and recycling collection, street cleansing, and grounds maintenance. We are looking for an experienced Senior Contract Manager to join our leadership team and oversee operations across Norfolk. As Senior Contract Manager, you will lead and manage a diverse portfolio of outsourced local authority contracts. You’ll be responsible for the performance of services including waste and recycling, ensuring high standards in a demanding commercial environment. This role involves managing in excess of 300 operational staff and driving strategic development, continuous improvement, and business growth.

Why Choose Serco Environmental Services? At Serco, we don’t just deliver essential services – we make a real difference in communities. Unlike many competitors, we offer a culture built on trust, innovation, and growth. You’ll join a team where your ideas matter, your development is a priority, and your work has a visible impact on improving local environments. We invest in training, career progression, and cutting-edge technology to help you succeed. Plus, as part of a global organisation, you’ll benefit from stability, diverse opportunities, and the chance to shape services that truly enhance everyday life.

Main Accountabilities:

• Operational Leadership: overseeing frontline Waste and Cleansing Services, ensuring integration for maximum performance, compliance with UK/EU legislation, health & safety standards, and achievement of KPIs and budget targets.
• Strategic Development & Innovation: Drive continuous improvement, implement new technologies, and develop annual plans to meet contractual and growth objectives.
• People & Culture: Lead and engage a large workforce, ensuring effective employee relations, diversity and inclusion, training, and performance development.
• Customer & Stakeholder Engagement: Build strong relationships with local authorities, partners, and communities, promoting service excellence and the Serco Way.
• Financial & Resource Management: Monitor operational and financial performance, manage resources cost-effectively, safeguard assets, and deliver against budget and profit targets.
• Safety & Compliance: Maintain a robust health, safety, and environmental culture, ensuring adherence to corporate governance and legal requirements.

What you’ll need to do the role:

• Clean Driving licence
• Previous experience at Contract Management or above level within the waste or similar sector managing blue collar staff services-(previous environmental and street cleansing sectors desirable)
• Previous experience of working in a multi-disciplined contract environment, with specific appropriate skills aligned to the contract needs
• Previous experience of working with Local government, contracting and tendering
• Experience of working with complex unions
• Strong Leadership and People Management Skills
• Excellent Stakeholder Management Skills
• Commercially & financially astute
• Open minded & results orientated
• Good experience of using IT systems

What we offer:

• Competitive salaries
• Company car or cash alternative
• Private medical cover
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

About Serco: At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply: Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.