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- Tasks: Ensure safety and security in a dynamic hospital environment while supporting patients and staff.
- Company: Join Serco, a leading provider of essential public services with a focus on innovation.
- Benefits: Enjoy competitive salary, generous holidays, and extensive training opportunities.
- Other info: Be part of a diverse team with excellent career growth and development opportunities.
- Why this job: Make a real difference in healthcare by creating safe spaces for care and support.
- Qualifications: SIA Door Supervisor licence and strong communication skills required.
The predicted salary is between 27649 - 27649 £ per year.
Location: Norfolk and Norwich University Hospital, Norwich
Salary: Up to £27,649 per annum plus enhancements and excellent benefits
Schedule: Full-time, permanent – 12-hour shifts, 4 on and 4 off
Ready to impact a better future? As a Security Officer in our Healthcare team, you’ll play a vital role in keeping NHS environments safe, calm, and welcoming. Your work will protect people, property, and services that our communities depend on every day. You’ll be a visible, trusted presence across hospital sites – supporting colleagues, patients, and visitors while responding to incidents with professionalism, care, and confidence. From routine patrols to emergency response, your actions will help create a safe space where care can continue without disruption.
What you’ll do as a Security Officer
- Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
- Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
- Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible
- Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
- Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
- Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care
Does this sound like you? You’ll be a great fit for this role if you have:
- A valid SIA Door Supervisor licence (CCTV licence desirable)
- A current First Aid qualification in line with SIA requirements
- Experience working in a customer-facing security role, ideally within healthcare or a similar environment
- Strong communication skills, with the ability to remain calm under pressure
- A team-focused mindset, with confidence using IT systems and writing clear reports
What we offer
- Holidays: Competitive holiday package
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Security Officer in Norfolk employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Serco, especially those in security roles. They can give you insider tips on the interview process and what it’s really like working there.
✨Tip Number 2
Prepare for situational questions! Think about how you’d handle various scenarios in a healthcare setting. Practising your responses will help you stay calm and confident during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you can remain calm under pressure and effectively communicate with colleagues and patients alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Security Officer in Norfolk
Some tips for your application 🫡
Show Your Passion for Security: When writing your application, let us see your enthusiasm for the role of a Security Officer. Share any relevant experiences that highlight your commitment to keeping environments safe and secure, especially in healthcare settings.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points where necessary to outline your skills and experiences clearly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Highlight your SIA licence, First Aid qualifications, and any customer-facing experience that aligns with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Serco
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks like conducting patrols, responding to incidents, and using security systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Security Officer, strong communication is crucial. Prepare examples from your past experiences where you effectively communicated in high-pressure situations. This could be during a conflict resolution or when providing assistance to patients and visitors. Highlighting these skills will demonstrate your suitability for the role.
✨Demonstrate Your Calmness Under Pressure
Interviews can be nerve-wracking, but it's important to convey your ability to stay calm under pressure. Think of scenarios where you've had to manage stressful situations, especially in a healthcare environment. Share these stories to illustrate your capability to handle emergencies with professionalism and care.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how they support their staff's wellbeing. This shows that you're not only interested in the job but also in being part of a supportive work culture.