At a Glance
- Tasks: Support essential healthcare services by managing systems and improving processes.
- Company: Join Serco, a global leader in delivering vital public services.
- Benefits: Enjoy 25 days holiday, pension scheme, and extensive training opportunities.
- Other info: Inclusive workplace with a focus on personal growth and community support.
- Why this job: Make a real impact on communities and help build a sustainable future.
- Qualifications: Experience in facilities management and strong Microsoft 365 skills required.
The predicted salary is between 27945 - 27945 £ per year.
As a Business Systems Support Officer in our Health team, you'll support the delivery of essential estates and facilities management services by managing systems, compliance reporting, documentation and asset information. Your work will help ensure critical hospital infrastructure remains safe, efficient and reliable for patients, visitors and healthcare professionals. Working closely with operational teams and stakeholders, you'll use your technical expertise to create impactful solutions, improve processes and provide valuable business intelligence. Our work touches lives every day, and this role offers the opportunity to make a positive impact on communities while helping to build a reliable and sustainable future for healthcare services.
What you’ll do as a Business Systems Support Officer:
- Analyse operational data and produce reports, metrics and performance information to support compliance, service improvement and decision-making.
- Manage and maintain Computer-Aided Facilities Management (CAFM) systems, including asset information, compliance records and contractual documentation.
- Support the delivery of estates and facilities management requirements, including operational activities, capital projects, minor works and lifecycle programmes.
- Develop and improve systems, processes and reporting tools to enhance efficiency, innovation and value for money.
- Maintain accurate document control and compliance records, ensuring all information remains current and aligned with contractual and statutory requirements.
- Build trusted relationships with colleagues, contractors and stakeholders to support successful service delivery and provide excellent customer service.
Does this sound like you?
Essential:
- Experience working within facilities management, estates, compliance or a similar operational environment.
- Advanced Microsoft 365 skills, particularly in Excel, SharePoint, Word and PowerPoint, with the ability to analyse data and create professional reports.
- Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for improvement.
- Excellent organisational skills with the ability to manage multiple priorities and work independently.
- Strong communication and relationship-building skills, with a focus on trust, collaboration and customer service.
- Experience using Computer-Aided Facilities Management (CAFM) systems, including asset management, compliance monitoring and reporting is desirable.
What we offer:
- 25 days’ holiday plus bank holidays
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging.
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Let’s impact a better future, together. Apply today.
A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment: We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge.
For support with your application, please contact recruitmentuk@serco.com.
Business Systems Support Officer in Norfolk employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Support Officer in Norfolk
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
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✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Serco, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Business Systems Support Officer in Norfolk
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Serco.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Serco. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Serco
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
