At a Glance
- Tasks: Lead and inspire a team to help people secure sustainable employment.
- Company: Join Serco, a top global employer making a real difference in communities.
- Benefits: Enjoy up to 25 days holiday, pension contributions, and extensive training opportunities.
- Other info: Be part of an inclusive culture with clear paths for career growth.
- Why this job: Make a positive impact on lives while developing your leadership skills.
- Qualifications: Leadership experience and strong communication skills are essential.
The predicted salary is between 34000 - 36000 £ per year.
Location: Newport, NP20 1FX
Salary: £34,000 - £36,000 per annum plus excellent benefits
Schedule: Full‑time
Ready to impact a better future? As a Team Leader in our Restart team, you’ll lead, motivate and support a team of Progression Job Coaches, helping participants move into sustainable employment and achieve positive outcomes. Your leadership will play a vital role in delivering high‑quality services while ensuring performance, compliance and customer service standards are achieved. Every day, our work touches lives. By supporting your team to help people overcome barriers to employment, you’ll create a positive impact on individuals, families and communities. This is an opportunity to lead with purpose, build capability in others, and help shape a service that delivers meaningful results while creating headroom for people to grow and succeed.
What you’ll do as a Team Leader:
- Lead and manage a team of Progression Job Coaches to achieve key performance indicators, including Job Starts, First Earnings and Job Outcomes
- Monitor performance through regular reviews, caseload discussions and management information, implementing improvement plans where required
- Deliver effective people management, including coaching, development, performance reviews and supporting colleague growth
- Build strong relationships with internal teams, external partners and Jobcentre Plus to ensure participants receive the right support at the right time
- Use performance data and insights to drive continuous improvement, quality and compliance across service delivery
- Support recruitment, onboarding and development activities while fostering a culture of trust, care, innovation and high performance
You’ll be a great fit for this role if you have:
- Previous leadership and people management experience, ideally within employability, welfare‑to‑work, skills or related operational environments
- Experience using performance data and management information to drive team performance and achieve targets
- Strong coaching and performance management skills, with experience supporting colleague development and managing performance reviews
- Excellent communication and relationship‑building skills, with the ability to engage effectively with a range of stakeholders
- A Level 3 qualification (or equivalent experience) together with strong organisational, planning and time management skills
What We Offer:
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds
Let’s impact a better future, together.
A Little Bit About Us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our Inclusive Recruitment Commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Team Leader in Newport employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Newport
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Serco!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Serco.
We think you need these skills to ace Team Leader in Newport
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Serco. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Serco and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Serco. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Serco's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Serco
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Serco.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Serco will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Serco and how you would contribute to adapting HR strategies.
