Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure customer safety and deliver high-quality leisure services in a vibrant environment.
- Company: Join a top international employer with a supportive culture and growth opportunities.
- Benefits: Earn £10.85 per hour, enjoy free gym membership, discounts, and 20+ days of holiday.
- Other info: Flexible part-time hours with opportunities for training and development.
- Why this job: Make a positive impact on your community while gaining valuable experience.
- Qualifications: Experience in customer service and a strong focus on safety and teamwork.
The predicted salary is between 10 - 11 £ per hour.
Location: Lilleshall National Sports Centre, Near TF10 9AT
Salary: £10.85 per hour plus excellent benefits
Schedule: Part time 16 hours per week, flexible to work different shifts including early, late, weekends and bank holidays.
As an Operations Assistant in our Citizen Services team, you’ll help create a safe, welcoming and well‑run environment where customers can enjoy high‑quality leisure services. From day‑to‑day operations to customer care, your work will have a positive impact on the communities we serve.
You’ll Be Entrusted To
- Ensure customer safety at all times by preventing accidents and responding appropriately to incidents
- Supervise dry‑side activities, maintaining high standards of safety, cleanliness and customer care
- Set up and handle equipment safely to support programmed activities
- Carry out cleaning tasks and monitor cleanliness in customer‑critical areas such as changing rooms, health suite and toilets
- Monitor customer behaviour within the centre, addressing unsafe practices promptly and professionally
- Deliver consistently high levels of customer service and maintain strong knowledge of the centre’s services and activities
Does this sound like you?
You’ll be a great fit for this role if you have:
- Experience working in a busy leisure or customer‑facing environment
- Confidence dealing with high volumes of customers, including adults and children
- A strong focus on safety, responsibility and attention to detail
- A positive, team‑focused approach with the ability to adapt to changing priorities
- The willingness to undertake training and maintain required qualifications
What we offer
- Holidays: 20 days, 21 days after 1 year’s service + bank holidays
- Free Gym membership
- Staff meal and physio discounts
- Serco discounts including cinema, Merlin Entertainment, online shopping, mobile phone plans and leisure centre memberships
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
Let’s impact a better future, together. Apply today. The Trust is committed to equal opportunities. Please contact the Recruitment Team on 0345 010 4000 if you have any additional queries, requirements or need additional time to submit an application. Employees will have a DBS check where appropriate.
Operations Assistant in Newport employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant in Newport
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in leisure services. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and safety. We all know that confidence is key, so role-play with a mate to nail those answers!
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, let them know why you love working in a busy leisure environment and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic folks to join our Citizen Services team!
We think you need these skills to ace Operations Assistant in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer-facing roles and any relevant safety training. We want to see how your skills align with the Operations Assistant role, so don’t hold back!
Show Your Passion for Customer Service: In your written application, let us know why you love working with people and how you ensure a positive experience for customers. Share any specific examples that demonstrate your commitment to high-quality service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Assistant role. Familiarise yourself with the key responsibilities like customer safety and maintaining cleanliness. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you handled difficult customers or ensured a safe environment, as these experiences will resonate well with the interviewers.
✨Emphasise Safety and Attention to Detail
Given the focus on safety in this role, prepare to discuss how you prioritise safety in your work. Share any relevant training or experiences that highlight your attention to detail, especially in busy environments. This will show that you take the responsibilities seriously.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Practice responding to hypothetical situations related to customer behaviour or safety incidents. This will help you think on your feet and demonstrate your problem-solving skills, which are crucial for an Operations Assistant.