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- Tasks: Ensure safety and customer satisfaction at our leisure centre during night hours.
- Company: Join Lilleshall Leisure Trust, promoting active lifestyles in a friendly environment.
- Benefits: Enjoy free gym access and discounted food while earning £13.57 per hour.
- Why this job: Make a real difference in your community by providing a safe and welcoming space.
- Qualifications: Experience in facility management and strong communication skills are essential.
- Other info: Flexible casual contract with opportunities for personal growth and development.
The predicted salary is between 13 - 16 £ per hour.
Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT
Salary: £13.57 per hour, plus excellent benefits
Schedule: Casual Contract working hours between 8pm and 8am, Monday - Sunday.
Here at Lilleshall Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. We aim to be the destination of choice for the community. To deliver on this we need an enthusiastic and customer‑focused team. We are looking to recruit a Casual Night Duty Manager to join our centre. As a Night Duty Manager in our Leisure team, you’ll make sure our facilities operate safely, smoothly and confidently throughout the night. Your work will help us provide a welcoming, safe and positive environment for our local community.
Night Duty Manager Responsibilities- Oversee the facility outside of daytime opening hours, ensuring safety and customer satisfaction remain the priority.
- Lead and support the operational team to deliver high‑quality service throughout the night.
- Open and close the facility and carry out security, safety and site‑wide checks in line with Serco Management System procedures.
- Respond to accidents, incidents and emergencies, taking appropriate control and action.
- Provide colleagues with information, instruction, induction and training so they can perform their roles safely and effectively.
- Maintain performance monitoring systems and take action to meet required standards.
- Experience in facility management, ideally at supervisory level, plus knowledge of Health and Safety at Work legislation.
- Experience of working in a similar operational or leisure environment.
- Strong communication and customer care skills, with the ability to stay calm during emergencies.
- Confident IT skills and the ability to solve problems quickly and effectively.
- A First Aid at Work certificate (or willingness to obtain one).
- Free gym access / facilities
- Discounted food in café
The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy all relevant positions will be subject to an enhanced disclosure. NCLT adheres to the recruitment of ex‑offenders policy, a copy of which can be made available on request. A copy of the Access NI code of practice is also available upon request. Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. Let’s impact a better future, together. Apply today.
Night Duty Manager in Newport employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your contacts in the leisure industry or even those who work at Lilleshall. A friendly chat can sometimes lead to insider info about the role and might just give you that edge over other candidates.
✨Tip Number 2
Prepare for the interview by practising common questions related to facility management and customer service. We recommend role-playing with a friend to get comfortable with your responses and show off your calmness under pressure.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you’re passionate about creating a safe and welcoming environment for the community. Your genuine interest can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Lilleshall Leisure Trust.
We think you need these skills to ace Night Duty Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facility management and customer service. We want to see how your skills match the Night Duty Manager role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the Lilleshall Leisure Trust. Tell us why you’re the perfect fit and how you can contribute to our mission of promoting active, healthy lifestyles.
Show Off Your Communication Skills: As a Night Duty Manager, strong communication is key. In your application, demonstrate your ability to stay calm under pressure and effectively lead a team. Share examples that highlight your problem-solving skills and customer care experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Serco
✨Know the Night Shift Inside Out
Familiarise yourself with the specific responsibilities of a Night Duty Manager. Understand the importance of safety and customer satisfaction during night hours, and be ready to discuss how you would handle various scenarios that may arise.
✨Showcase Your Leadership Skills
Be prepared to talk about your experience in leading teams, especially in high-pressure situations. Share examples of how you've supported colleagues and ensured high-quality service, as this will demonstrate your capability to manage the operational team effectively.
✨Brush Up on Health and Safety Knowledge
Since knowledge of Health and Safety legislation is crucial for this role, make sure you can discuss relevant regulations confidently. Highlight any previous experience you have in maintaining safety standards and responding to emergencies.
✨Demonstrate Strong Communication Skills
As a Night Duty Manager, you'll need to communicate effectively with both staff and customers. Prepare to give examples of how you've handled difficult conversations or resolved conflicts, showcasing your ability to stay calm and professional under pressure.