At a Glance
- Tasks: Visit individuals to install tagging equipment and provide reassurance during challenging times.
- Company: Join Serco, a company dedicated to diversity and making a positive impact.
- Benefits: Enjoy a competitive salary, company car, pension, and 25 days annual leave.
- Other info: Flexible night shifts with a supportive team and opportunities for growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must have a valid UK driver’s licence and good communication skills.
The predicted salary is between 27202 - 27202 € per year.
Location: Wales area
Hours: Night Shifts – 5pm to 1am (37.5hrs per week)
Due to the nature of the role and operational requirements, you must live in (or very close to) the NP10, 11, 18, 19, 20 & 44 postcode.
Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.
Base Salary of £27,202 per annum.
- Company Car (includes personal use)
- Pension (matched up to 6%)
- Life insurance
- 25 days annual leave plus Bank Holidays
- Continuous training & development opportunities
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, MIND, Simply Health Care and Dental Plans
- Access to a range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, Retail and Hospitality discounts
A supportive team & culture where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Your contractual working week is an average 37.5hrs per week. You will work a rolling rota including weekends and bank holidays. Evening shifts range from 5pm to 1am, with flexibility required for occasional earlier start or later finish. You are provided an approximate 10‑week advance rota that allows you the flexibility to enjoy meaningful time off.
About The Role
On a day‑to‑day basis, you’ll head out to visit individuals in their homes to install tagging equipment. You’ll either work alone or alongside a Monitoring Support Officer. Each interaction presents an opportunity to build confidence and reassure individuals of their safety and that of the public. Successful cases directly help reduce the pressure on the prison system and give ex‑prisoners a chance to reintegrate into their community. The role is varied and offers many opportunities.
What you need to do the job?
Our current Electronic Monitoring Field Officers come from diverse work and life experiences; what matters is your commitment to making a difference. You will learn the necessary skills during a 2‑week initial training course and through shadowing & mentorship from experienced colleagues. Requisite requirements include a current valid UK driver’s licence, basic fitness and good written and verbal communication skills – essential for building relationships and rapport with the individuals you meet.
Additional Information:
This role requires BPSS & Standard DBS clearance, which includes identity verification, employment history checks and a Standard DBS check covering spent and unspent convictions, cautions, reprimands & warnings in line with the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to ensure appropriate support for your wellbeing and to help you perform your duties effectively.
Qualifications & Requirements
- BPSS & Standard DBS clearance
- Occupational Health Questionnaire to ascertain fitness and wellbeing
We particularly welcome applications from female candidates, in line with the Equality Act 2010. Some applications may be placed on hold during the review process to meet these genuine occupational requirements and contractual obligations.
Equal Opportunities
We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Field Officer - Wales area in Newport employer: Serco
Serco is an exceptional employer for those seeking a meaningful career as a Field Officer in the Wales area. With a strong commitment to employee wellbeing, we offer a competitive salary, comprehensive benefits including a company car and matched pension contributions, and a supportive work culture that values diversity and inclusion. Our focus on continuous training and development ensures that you will have ample opportunities for personal and professional growth while making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Field Officer - Wales area in Newport
✨Tip Number 1
Get to know the company culture! Before your interview, check out Serco's values and mission. This will help you connect your personal experiences with what they stand for, showing them you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your caring and compassionate nature can make a difference in the lives of those you'll be working with.
✨Tip Number 3
Be ready to share real-life examples! Think of situations where you've shown resilience or made a positive impact. These stories will help you stand out and demonstrate your commitment to the role.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Field Officer position!
We think you need these skills to ace Field Officer - Wales area in Newport
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and compassionate nature shine through. Share experiences where you've made a positive impact on someone's life, as this role is all about helping others during tough times.
Be Clear and Concise:When filling out your application, keep it clear and to the point. We want to understand your skills and experiences without wading through too much fluff. Use bullet points if it helps!
Highlight Relevant Skills:Make sure to emphasise your communication skills and any experience you have in similar roles. This will show us that you're ready to build relationships and reassure individuals effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Officer. Familiarise yourself with the key skills required, such as communication and compassion, and think about how your experiences align with these. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Resilience
Given the nature of the role, it's important to demonstrate your resilience during the interview. Prepare examples from your past where you've faced challenges and how you overcame them. This will highlight your ability to handle difficult situations, which is crucial for a Field Officer.
✨Ask Thoughtful Questions
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about the training process, team dynamics, or how they support employees' wellbeing. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
✨Be Yourself and Be Compassionate
The role requires a caring and compassionate approach, so let your personality shine through during the interview. Share personal stories that reflect your empathy and commitment to helping others. Authenticity can set you apart and resonate well with the interviewers.
