Field Officer - Electronic Monitoring in Newport

Location: Newport - NP

Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives. Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job — it’s a chance to be part of something great, to join a team where your contributions are valued, and where you can positively impact the communities we serve every day.

We are operational all year round, and due to the nature of the work this means you will work a range of shifts. Your contractual working week is an average 37.5 hours per week, on a rolling rota including weekends and bank holidays. Evening shifts range from 5pm to 1am. Flexibility is key to the role as there may be occasions when you are required to start earlier or finish later; we operate a rota basis (provided approx. 10 weeks in advance) that allows you the flexibility to enjoy meaningful time off to do the things you love.

Responsibilities

On a day-to-day basis, you’ll head off to visit individuals in their homes to install tagging equipment. You’ll either work alone or alongside a Monitoring Support Officer. You’ll build trust with individuals and reassure them of their safety and the safety of the public. Each case contributes to reducing pressure on the prison system and helps ex-prisoners reconnect with their communities. Every day and every individual are different, making this role varied and full of opportunities.

You’ll receive 3 weeks of training and will be accompanied by an experienced Officer/Mentor on the road until you’re comfortable in your new role.

Due to genuine occupational requirements and contractual obligations, we particularly welcome applications from female candidates for this role, in line with the Equality Act 2010.

What you need to do the job

Our current Electronic Monitoring Field Officers come to us with different work and life experiences. What you’ve done before doesn’t matter; what matters is that you’re committed to making a difference to the lives of others. The rest you will learn during your 2 weeks initial training course and through shadowing and mentorship from other experienced colleagues. You must have a current valid UK driver’s license, be reasonably fit, and have good written and verbal communication skills, essential to building relationships and rapport with any of the individuals you meet.

Additional Information

All offers of employment are subject to Baseline Personnel Security standards (which includes right-to-work/identity checks, a basic criminal record check, and verification of the last 3 years of employment or academic activity).

Benefits

• Base salary of £27,202 per annum
• Company car (includes personal use)
• Pension (matched up to 6%), life insurance; 25 days annual leave plus Bank Holidays
• Continuous training & development opportunities
• A range of benefits to support health and wellbeing (Employee Assistance Programme, MIND, Simply Health Care and Dental Plans and more)
• Access to a range of discounts and exclusive deals (Merlin Attractions, mobile phone discounts, cinema discounts, leisure, retail and hospitality discounts and more)
• A supportive team and culture with a focus on diversity and inclusion

About Serco

At Serco, the nature of the work we do is important, and everyone has an important role to play. We are a global team delivering essential public services in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. We are proudly Disability Confident Leader employers and hold the Gold Inclusive Employer Standard.

We offer inclusive practices such as reasonable adjustments at interview through to employment. We support fair access to employment for those with unspent criminal convictions through the Ban the Box pledge (some roles may be exempt due to the nature of the role and security clearance).

Apply

Please click on the apply button to complete your application. Apply promptly as closing dates may be moved forward if a large volume of applications is received.