At a Glance
- Tasks: Lead and develop Job Coaches to enhance employability skills and deliver impactful coaching.
- Company: Join Serco, a leader in community support and development.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and career advancement.
- Why this job: Make a real difference in people's lives by empowering them with essential skills.
- Qualifications: Experience in employability or customer service; Level 3 IAG qualification preferred.
The predicted salary is between 40000 - 47000 £ per year.
Serco in Newport is seeking a Capability Lead to support and develop Job Coaches across operational sites, building skills and confidence to deliver meaningful outcomes for individuals and communities.
You will embed best practice, support learning, and drive continuous improvement, ensuring high-quality coaching.
A background in employability or customer services and a Level 3 IAG qualification (or willingness to obtain) are valued.
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We think you need these skills to ace Capability Lead, Employability Coaching in Newport
Coaching Skills
Training and Development
Continuous Improvement
Best Practice Implementation
Employability Knowledge
Customer Service Skills
Communication Skills
