At a Glance
- Tasks: Deliver top-notch customer service and manage reception duties with a professional touch.
- Company: Join a diverse and inclusive organisation committed to supporting all employees.
- Benefits: Enjoy 25 days holiday, a pension scheme, and discounts at 1,000 retailers.
- Other info: Access over 1,100 training courses and mentoring opportunities for career growth.
- Why this job: Be part of a dynamic team while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in administration or front of house roles.
Location: Newport, NP20 1FX
Salary: £24,000 plus excellent benefits
Schedule: Full-time, Monday to Friday 08:30 to 16:30 or 09:00 to 17:00 (30-minute break)
What You’ll Do As An Administrator
- Deliver a high standard of customer service when supporting participants, learners and colleagues
- Manage reception duties, welcoming visitors and ensuring a professional front‑of‑house experience
- Maintain accurate records and input data quickly and accurately across systems
- Monitor shared inboxes and phone lines, responding to or escalating queries as appropriate
- Manage petty cash in an accurate and timely way
- Support coordination of training sessions, including booking rooms, tutors and learning materials
- Contribute to general office administration, facilities coordination and team activities.
Does this sound like you?
- Strong communication and interpersonal skills
- Experience in a front of house or administration role
- Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook
- Excellent attention to detail with the ability to manage your workload effectively
- A proactive, flexible attitude and the ability to work both independently and as part of a team
Vetting And Checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed to succeed in the role. This role also requires BPSS clearance, which involves identity verification, employment history and criminal record checks to meet government security standards.
What We Offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.
We are committed to building a diverse and inclusive organisation that supports the needs of all.
Administrator in Newport employer: Serco
At our Newport location, we pride ourselves on being an excellent employer that values employee growth and well-being. With a strong focus on training and development, including access to over 1,100 internal courses and funding for qualifications, we foster a supportive work culture that encourages progression. Our comprehensive benefits package, which includes generous holiday allowances, a contributory pension scheme, and health and wellness initiatives, ensures that our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Newport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Serco. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Serco before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Newport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Serco:Your cover letter is your chance to shine! Tell us why you want to work at Serco specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Serco!
How to prepare for a job interview at Serco
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
