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- Tasks: Support Field Monitoring Officers by assisting with equipment and taking notes during home visits.
- Company: Join Serco Workforce Solutions, a company dedicated to making a meaningful impact in the community.
- Benefits: Enjoy full training, 25 days holiday, weekly pay, and access to an enhanced pension scheme.
- Why this job: Make a real difference while gaining valuable experience in a supportive team environment.
- Qualifications: Strong communication skills and flexibility; previous experience in related fields is a plus.
- Other info: Shifts cover 24/7, with most hours from 4pm to 2am; online training required.
The predicted salary is between 24000 - 36000 £ per year.
Make a meaningful impact as a Monitoring Support Officer with Serco Workforce Solutions. You will support Field Monitoring Officers while they install and decommission monitoring equipment. Your primary role is to be an extra pair of eyes for the Field Monitoring Officer while they attend to the task assigned to them.
This is a frontline role which will require you to enter the homes of those who are completing their sentences outside of prison. You would assist with the carrying of equipment, hold conversations with any friends or family in the address to allow the Field Monitoring Officer to carry out their role, take notes for the Field Monitoring Officer, and perform any other light duties requested by the Field Monitoring Officer.
What you’ll need to succeed:
- Excellent interpersonal and communication skills
- High standard of English
- Ability to work flexibly
- Ability to work well as part of a team
- Flexibility to travel within shift hours
If you’re successful in your application, you’ll need to achieve BPSS (Baseline Personnel Security Standard) clearance, which we will request on your behalf.
Is this the right opportunity for you?
Because of the nature of this role, we’re looking for people who are resilient and not easily offended. You’ll be particularly well-suited for this role if you’ve worked in the prison service, security, postal service, social care, or the police forces. Online training will be required to complete prior to commencing the role, which lasts for approximately one hour, as well as job shadowing, to ensure you are comfortable in your new role.
Key responsibilities:
- Check, clean, and quarantine equipment as necessary
- Liaise with the control centre to report issues or breaches
- Show respect to device wearers to support and build confidence in the justice system
- Maintain accurate paperwork and follow procedures
- Participate in team meetings
Work schedule:
The shift pattern covers 7 days per week, 24 hours per day, 365 days per year. Core hour schedules are from 9am to 2am including weekend working; however, please note the majority of shifts are from 4pm to 2am with a 7.5 hour shift.
What’s in it for you?
- Full training provided
- 25 days holiday plus 8 bank holidays
- Weekly pay
- Fantastic career development opportunities
- Free of charge DBS check
- Access to enhanced pension scheme
- Access to share save
Why Serco Workforce Solutions?
A place you can make an impact: Take pride in doing temporary work that really matters. Here you’ll work directly with the public and gain career satisfaction by providing a vital front-line service.
A place you can count on: With us, you’ll have direct access to training, development, and support to grow, along with many more career opportunities. Whatever you need to hit your goals, you can count on us.
A place for you: Be part of our great team! Our temporary workers are highly valued members of SWS. We believe in putting people first, so we welcome you, look after you, and support and empower you to care for the public and each other.
Monitoring Support Officer employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Monitoring Support Officer
✨Tip Number 1
Familiarise yourself with the role of a Monitoring Support Officer by researching the responsibilities and challenges involved. Understanding the nuances of working in a frontline position will help you demonstrate your awareness and readiness during any discussions.
✨Tip Number 2
Highlight your interpersonal skills by preparing examples from your past experiences where you've successfully communicated or collaborated with others. This will show that you can effectively support Field Monitoring Officers and engage with the public.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability, especially regarding shift patterns and travel. Think of instances where you've had to adjust to changing circumstances, as this will be crucial for the role.
✨Tip Number 4
If you have experience in related fields such as security, social care, or the police, prepare to talk about how those experiences have equipped you for this role. Relating your background to the job requirements will strengthen your application.
We think you need these skills to ace Monitoring Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Monitoring Support Officer. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in roles that required strong interpersonal skills, teamwork, or working in sensitive environments, such as security, social care, or the prison service.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your skills align with the job requirements. Be sure to mention your ability to work flexibly and your commitment to supporting the Field Monitoring Officers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Serco
✨Showcase Your Interpersonal Skills
As a Monitoring Support Officer, you'll need excellent communication skills. Be prepared to demonstrate your ability to engage with various individuals, including those in sensitive situations. Share examples from past experiences where you've successfully communicated or built rapport.
✨Highlight Your Flexibility
This role requires flexibility in working hours and travel. During the interview, emphasise your willingness to adapt to different schedules and environments. Mention any previous roles where you had to be flexible and how you managed that.
✨Demonstrate Resilience
Given the nature of the job, resilience is key. Be ready to discuss situations where you've faced challenges and how you overcame them. This will show your potential employer that you can handle the demands of the role.
✨Prepare for Teamwork Questions
Since you'll be working closely with Field Monitoring Officers, it's important to convey your ability to work as part of a team. Prepare examples of successful teamwork from your past experiences, focusing on collaboration and support.
