Receptionist in Mansfield

Location: Oak Tree Lane Leisure Centre, Mansfield NG18 3RT

Salary: Up to £12.21 per hour plus excellent benefits

Schedule: Casual hours as and when the business needs.

Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Receptionist to join our Team.

As a Casual Receptionist in our Oak Tree Lane team, you will deliver high-quality front-of-house services at our facility. This role involves frequent interaction with customers, both face-to-face and via telephone, providing clear information and excellent service while supporting the wider team as required.

Responsibilities

• Deliver consistently high standards of customer service aligned with contract and organisational objectives
• Manage reception operations on a day-to-day basis, including deputising for the Head Receptionist when required
• Handle cash transactions accurately, including cashing up in line with company financial procedures
• Promote and upsell services where appropriate to encourage secondary spend
• Maintain a safe working environment, adhering to all health, safety, and corporate governance policies
• Build positive relationships with customers, clients, and internal stakeholders
• Attend relevant training and contribute to continuous improvement initiatives

Qualifications

• Previous experience in a customer-facing role (face-to-face and telephone)
• Cash handling experience with strong attention to detail
• Calm, professional manner when working under pressure
• Ability to think quickly, solve problems, and simplify complex customer queries
• Strong communication and interpersonal skills
• Adaptable, proactive, and able to work effectively independently or as part of a team

Vetting And Checks

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

What We Offer

• Pension: Up to 6% contributory pension scheme
• Holidays: 21 days (pro rata) plus bank holidays
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.