Maintenance Assistant

Full time, Permanent (37.5 hours per week) 08:00AM – 16:00PM (Monday - Friday)

Salary - £23,200.32 - £27,422.06 (depending on experience) per annum plus benefits

Here at Serco, we are looking to provide safe and efficient maintenance of the Building Fabric and equipment within the hospital as directed by Estates Supervisors and management.

• To ensure that the Hospital Building, Fabric, Plant, Services, and Equipment are maintained to a high standard to ensure continued efficiency, safety, and reliability, safeguarding the long-term serviceability of the Estate as contractually required by Serco, Octagon, and the Norfolk & Norwich NHS Trust.
• To always ensure safety. To assess all aspects of tasks and take appropriate actions. To know when to request advice or assistance. To understand own limitations.
• To communicate effectively with Peers, Supervisors, Managers within Serco, and Trust Staff, informing relevant people of work to be carried out, work status, and potential unavailability of areas, equipment, or services.
• To understand the contractual relationship between Serco, Octagon, and the Trust.
• To carry out reactive repairs and maintenance to the Building Fabric and Structure within all areas of the Hospital as directed by Supervisors or Managers.
• To carry out certain Planned Preventive Maintenance.
• To work in accordance with all relevant Serco Policies & Procedures, Work Place Regulations, and Best Practice Guidelines.
• To work safely and responsibly with full regard for own and others’ safety at all times.
• To attend work in compliance with the Computerised Time & Attendance System.
• To actively participate in the Computerised Labour Control System, including accurate and punctual completion of Work Order Documentation.
• To use personal communication equipment as requested.
• To be prepared to attend work or work beyond expected finishing time in exceptional circumstances, as requested by Supervisors or Managers.
• To communicate to Supervisors or Managers unrepaired faults or defects or requirements for Spare Parts.
• To attend on-site and off-site training as required.
• To be aware of how the Maintenance Assistant Role influences Serco’s Norfolk & Norwich Contract and the wider company objectives.

• Proven experience of working in a similar environment.
• Knowledge and understanding of general Building Services.
• Good communication and customer service skills.

• Meaningful and vital work: Working within soft services at Serco means you’ll play a critical role in ensuring that patients continue to receive the care they need 24/7.
• A world of opportunity: It takes a diverse team to support a hospital, and we’re big on internal progression. Whether you specialise your skills, progress into team management, or move into operations, you’ll find opportunities to evolve your career.
• Great people: Hospitals are busy places, and you will interact with staff, patients, visitors, and your supportive team. You will be part of the hospital community.

• Up to 6% contributory pension scheme.
• Serco discounts including cinema, Merlin entertainment, online shopping, mobile plans, and leisure memberships.
• The chance to make a positive difference to the wider public.
• Interesting, varied, and enjoyable work.
• A company that recognises your contribution.

At Serco, everyone plays an important role, from caring for vulnerable people to managing complex public services. We are a team of 50,000 responsible for delivering essential public services worldwide, including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators committed to improving public services for everyone.

By joining Serco, you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and In@Serco (LGBT & Networks). Led by colleagues passionate about diversity, inclusion, and belonging.

Please click the apply button to submit your application. Note that high application volumes may lead to earlier closing dates, so apply promptly to avoid disappointment.

We see people first for their performance and potential. We are committed to diversity and inclusion, supporting reasonable adjustments from interview through employment. We encourage applications from diverse candidates and support flexible working arrangements. We are a Disability Confident Leader and hold the Gold Inclusive Employer Standard. Disabled applicants meeting the minimum criteria will be given the opportunity to demonstrate their abilities at interview. For application support, contact 0345 010 4000.

We support fair access to employment for those with unspent criminal convictions through our ‘Ban the Box’ pledge. Contact our recruitment team at 0345 010 4000 to discuss.