Main Gate Receptionist

Location: Defence Academy of the United Kingdom, SN6 8LA

Salary: Competitive plus benefits

Schedule: Perm/PT/22.5 hours - Monday - Friday 7.30am-12.00pm

Ready to impact a better future? As a Main Gate Receptionist in our Defence team, you’ll play a key role in ensuring all contractors on site are inducted, compliant, and safe. Your work helps create a secure and well-managed environment where operations run smoothly and responsibly. Working at the heart of the Contractor Control Office, you’ll support the safe delivery of essential services by maintaining accurate records, managing contractor access, and upholding high standards of health and safety. Your efforts will have a positive impact on colleagues, visitors, and the wider community by ensuring a safe and compliant site for everyone.

What you’ll do as a Main Gate Receptionist

• Manage contractor inductions, ensuring all individuals complete required health and safety briefings annually
• Maintain accurate records and spreadsheets to support audit requirements and compliance
• Verify contractor arrivals, sign-in processes, and on-site working locations
• Update and manage systems such as TOPdesk, ensuring records are current and accessible
• Issue contractor passes and lanyards in line with compliance requirements
• Monitor and report daily contractor numbers to relevant stakeholders
• Provide administrative and front desk support, including handling queries, emails, and phone calls

Does this sound like you? You’ll be a great fit for this role if you have:

• Strong customer service skills with a proactive and professional approach
• Excellent communication skills, both written and verbal
• Good working knowledge of Microsoft Office, including Outlook, Word, and Excel
• Strong attention to detail and ability to maintain accurate records
• Ability to manage competing priorities and stay composed under pressure

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Competitive Holiday package
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.