At a Glance
- Tasks: Lead a team to ensure a safe and welcoming leisure environment for all guests.
- Company: Join Serco, a leader in delivering exceptional leisure experiences.
- Benefits: Enjoy a pension scheme, health programmes, discounts, and training opportunities.
- Other info: Permanent full-time role with great career progression potential.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Serco is seeking a Leisure Centre Duty Manager at Maidstone Leisure Centre. In this permanent full-time role, you'll ensure a safe, welcoming environment while leading a team to deliver excellent customer service.
Your responsibilities include:
- Overseeing day-to-day operations
- Monitoring health and safety standards
- Responding to emergencies
The role also offers numerous benefits including a pension scheme, health wellbeing programs, discounts, and training opportunities.
Leisure Centre Duty Manager - Lead Ops & Guest Experience in Maidstone employer: Serco
Serco is an excellent employer, offering a vibrant work culture at Maidstone Leisure Centre where teamwork and customer service excellence are at the forefront. Employees benefit from a comprehensive pension scheme, health and wellbeing programmes, and ample training opportunities for personal and professional growth, making it a rewarding place to build a career in leisure management.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Centre Duty Manager - Lead Ops & Guest Experience in Maidstone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Serco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Serco
Don't be shy about reaching out to Serco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Centre Duty Manager - Lead Ops & Guest Experience in Maidstone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Serco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Serco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
