Location: Loughborough Leisure Centre, LE11 3HE Hourly Rate: £13.32 to £13.72 plus excellent benefits Schedule: Permanent, Part-time, 16 hours per week, with flexibility to work evenings and weekends on a rota basis Make a positive difference every day At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT). Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day. As Duty Manager, you'll play a vital role in creating a safe, welcoming and high-performing environment for customers, colleagues and community groups. From overseeing daily operations and maintaining high standards of health and safety to supporting colleagues' development and driving continuous improvement, your work will have a direct impact on the experience of everyone who visits the centre. This is an opportunity to take pride in meaningful work that supports healthier communities and helps impact a better future. What You'll Do As a Duty Manager
Support the Centre Manager and wider leadership team with the day-to-day operation of the leisure centre Take responsibility for shift management, ensuring a safe, efficient and welcoming environment for customers and colleagues Lead and support lifeguarding, housekeeping and facility presentation standards throughout the centre Manage incidents, accidents and emergencies, carrying out investigations and follow-up actions where required Support colleague training, induction and development to ensure high standards of service and compliance Help drive growth, innovation and continuous improvement through stock management, rota planning and operational excellence
Does this sound like you?
Have experience in a supervisory or management role within a leisure, hospitality or customer-facing environment Demonstrate strong leadership skills with the ability to motivate, support and develop colleagues Have a commitment to health and safety, customer care and delivering high-quality services Be confident making decisions, managing priorities and responding effectively in emergency situations Hold a valid National Pool Lifeguard Qualification (NPLQ) Pool Plant Operator Qualification (PPO) and First Aid at Work qualification are desirable
What We Offer
Free gym membership for you and your immediate family Free safeguarding training and DBS checks Free swimming lessons and holiday clubs for one child (50% off for additional children) 21 days' holiday plus
Duty Manager in London employer: Serco
Serco Inc. is an exceptional employer that values its employees by offering a dynamic work culture and opportunities for professional growth in the heart of Virginia Beach. With a focus on supporting government contracts, employees benefit from a collaborative environment that encourages innovation and teamwork, alongside competitive benefits and flexible working arrangements that enhance work-life balance.
