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- Tasks: Provide empathetic support and guidance to unpaid carers while handling information requests.
- Company: Established public service provider in Lincoln with a focus on community support.
- Benefits: Competitive salary, development opportunities, and employee wellbeing programs.
- Why this job: Make a real difference in the lives of unpaid carers and enhance your customer service skills.
- Qualifications: Excellent verbal communication skills and prior customer service experience.
- Other info: Join a supportive team dedicated to helping others and fostering personal growth.
The predicted salary is between 30000 - 42000 £ per year.
An established public service provider in Lincoln is seeking a Customer Service Advisor to support unpaid carers. The ideal candidate will provide exceptional service, handle information requests, and support administrative functions.
The role requires excellent verbal communication skills and experience in customer service.
Competitive salary and Serco benefits offered, including development opportunities and employee wellbeing programs.
Carer Support Advisor: Empathetic Guidance & Help in Lincoln employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carer Support Advisor: Empathetic Guidance & Help in Lincoln
✨Tip Number 1
Make sure you research the company and its values before your interview. Understanding their mission will help you connect your experience with what they’re looking for in a Carer Support Advisor.
✨Tip Number 2
Practice your verbal communication skills! Role-play common interview questions with a friend or family member to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 3
Showcase your empathy and customer service experience during the interview. Share specific examples of how you've supported others in the past, as this is key for a role focused on helping unpaid carers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that job.
We think you need these skills to ace Carer Support Advisor: Empathetic Guidance & Help in Lincoln
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic nature. We want to see how you can connect with unpaid carers and understand their needs. Share any relevant experiences that showcase your ability to provide support and guidance.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Mention specific skills and experiences that relate to customer service and administrative functions, as these are key for us.
Be Clear and Concise: We appreciate clarity in applications. Make sure your writing is easy to read and straight to the point. Use bullet points where necessary to break down your skills and experiences, so we can quickly see why you’d be a great fit!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the Carer Support Advisor role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Serco
✨Know Your Stuff
Before the interview, make sure you understand the role of a Carer Support Advisor. Familiarise yourself with the challenges unpaid carers face and think about how you can provide empathetic guidance. This will show that you're genuinely interested in the position and ready to make a difference.
✨Showcase Your Communication Skills
Since excellent verbal communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples from your past experiences where you've successfully handled customer queries or provided support. This will help demonstrate your ability to connect with others.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult carer or manage multiple requests at once. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the organisation supports employee wellbeing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
