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- Tasks: Ensure pool safety, supervise activities, and provide excellent customer service.
- Company: Serco manages leisure centres, promoting health and community engagement.
- Benefits: Enjoy free leisure access, discounts, training opportunities, and a pension contribution.
- Why this job: Make a difference by ensuring safety and enjoying a supportive team environment.
- Qualifications: Strong swimming skills and customer service experience; lifeguard qualification preferred.
- Other info: Part-time hours available with potential for career progression.
Serco Birmingham, England, United Kingdom
5 days ago Be among the first 25 applicants
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Location: B27 7NS
Full Time: 20 or 40 hours per week
Working hours: A mixture of early, late and weekend shifts
Salary: £12.60 per hour + excellent benefits
Here at Birmingham Community Leisure Trustour goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for Lifeguardsto join our leisure centres in a range of contracted hours.
As a Lifeguard you’ll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.
Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. You will also receive fantastic training and development opportunities and benefits including free leisure access and other various discounts.
Serco manages these facilities on a day-to-day basis on behalf of the Trust.
What You\’ll Need To Do The Role
You’ll need to have excellent customer service skills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another customer facing environment, you’ll be a people person who is happy dealing with people of all ages and backgrounds.
You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed – you’ll help to save lives.
As a lifeguard you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strong swimming skills and it’s desirable that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society) or equivalent.
Why Serco
Meaningful and vital work: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can’t operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives.
A world of opportunity: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.
Great people: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning.
What We Offer
- Free membership at the Centre,plus heavily discounted use of classes and facilities.
- Free safeguarding training and DBS checks
- Excellent Development and Training Opportunitieswith our in-house Aquatic Training Academy
- 6% employer matched pension contribution
- 21 days annual leave (Pro rata for part time) + Public Holidays
- Life assurance up to 2x base salary
- For all Leisure benefits please see Employee Benefits (moreleisure.com)
#leisurejobs
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
- Google Chrome is the preferred browser to access Serco careers website*
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Lifeguard employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard
✨Tip Number 1
Make sure to highlight your customer service skills during any interactions. Since you'll be working closely with the public, demonstrating your ability to engage positively with people of all ages can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific safety protocols and procedures that are relevant to lifeguarding. Showing that you understand the importance of safety and can handle pressurised situations will impress potential employers.
✨Tip Number 3
If you have a National Pool Lifeguard Qualification or equivalent, make sure to mention it in conversations. If you don’t, consider enrolling in a course before applying, as this demonstrates your commitment to the role.
✨Tip Number 4
Network with current or former lifeguards at Serco or similar organisations. They can provide valuable insights into the role and may even refer you, which can significantly increase your chances of landing the job.
We think you need these skills to ace Lifeguard
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, make sure to emphasise any previous experience in customer service or lifeguarding. Mention specific roles where you interacted with the public, as this is crucial for the Lifeguard position.
Showcase Your Skills: Clearly outline your swimming skills and any qualifications you hold, such as the National Pool Lifeguard Qualification. If you have additional certifications related to safety or first aid, include those as well.
Express Your Passion: In your cover letter or personal statement, convey your enthusiasm for working in a leisure environment and your commitment to ensuring the safety of others. This will help demonstrate that you are a good fit for the team.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for the Lifeguard role at Serco. Use keywords from the job description to show that you understand the responsibilities and are genuinely interested in the position.
How to prepare for a job interview at Serco
✨Show Your Customer Service Skills
As a lifeguard, you'll be interacting with customers of all ages. Be prepared to share examples of how you've provided excellent customer service in previous roles, whether in leisure or other customer-facing environments.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be ready to discuss your understanding of safety protocols and how you would handle emergency situations. Highlight any relevant training or qualifications, such as the National Pool Lifeguard Qualification.
✨Exhibit Strong Swimming Skills
Since strong swimming skills are essential for a lifeguard, be prepared to talk about your swimming experience. If you have participated in competitions or have specific training, make sure to mention it during the interview.
✨Emphasise Teamwork and Support
Serco values a close-knit team environment. Share experiences that demonstrate your ability to work well in a team, support colleagues, and contribute to a positive atmosphere in the workplace.
