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For Companies At a Glance
- Tasks: Ensure pool safety, provide customer care, and maintain cleanliness.
- Company: Join Serco, a leader in community leisure services, promoting active lifestyles.
- Benefits: Enjoy free membership, discounted classes, training opportunities, and a pension scheme.
- Why this job: Make a real impact by ensuring safety and supporting community health.
- Qualifications: Must be 18+, have strong swimming skills, and hold a lifeguard qualification.
- Other info: Full-time role with potential for career progression in a supportive team.
Overview
Job Title: Lifeguard
Location: Basingstoke Aquadrome
Working Hours/Pattern: 37 hours, between Monday to Sunday, mixture of earlies (from 5.30am) and lates (up to 10.30pm)
Salary: £11.26 to £12.77 per hour + Excellent benefits
Here at Basingstoke & Deane Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community. To deliver those services takes an enthusiastic and customer focused team – and right now we are looking to recruit for a full time Lifeguard to join our team.
As a Lifeguard you’ll be an important part of life here at the centre as you ensure that everyone can use the pool in safety and that they have access to everything they need to enjoy their visit.
You will be providing customer care to people of all ages, supervising activities, maintaining high standards of cleanliness in the pool area, and ensuring the safe handling and set up of pool equipment. And of course, when needed – you’ll help to save lives. Without you there can’t be any pool activity. But you won’t be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community.
What You\\\’ll Need To Do The Role
You’ll need to have excellent customer service skills as you’ll be interacting heavily with our customers. So, whether you’ve earned that experience in a leisure or another customer facing environment, you’ll be a people person who is happy dealing with people of all ages and backgrounds.
As a lifeguard you’ll naturally need to be safety conscious, vigilant, and able to deal with pressurised situations. Lastly, you’ll need to have strong swimming skills and it’s essential that you hold a National Pool Lifeguard Qualification (Royal Life Saving Society).
Due to this being a full-time role, we can only consider candidates that are 18+
If you meet the above criteria, please apply today!
Why Join us
A place you can make an impact: Swimming pools are the beating hearts of our leisure centres and without lifeguards we can’t operate. You ensure that our customers can enjoy their activity in safety and when needed you save lives.
A place you can count on: Our lifeguards are integral to the running of our centres, so as well progressing into senior lifeguard positions you can move into other centre management roles in one of our 55 facilities.
A place for you: Our centres are close-knit and friendly, and we rely on each other for support. As well as the backing of the team you’ll also find all the resources you need for career progression through Serco Learning.
What we offer
- Free membership at the Centreplus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- Up to 21 days annual leave + public holidays
- Life assurance up to 2x base salary
- For all Leisure benefits please see Employee Benefits (moreleisure.com)
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Google Chrome is the preferred browser to access Serco careers website*
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Lifeguard employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard
✨Tip Number 1
Familiarise yourself with the specific safety protocols and customer service expectations at Basingstoke Aquadrome. Understanding their unique environment will help you demonstrate your commitment to safety and customer care during any interviews.
✨Tip Number 2
Network with current or former lifeguards at the centre or similar facilities. They can provide valuable insights into the role and the team dynamics, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to showcase your swimming skills and lifeguard qualifications in a practical setting. Being ready for a skills assessment or demonstration can set you apart from other candidates who may not be as prepared.
✨Tip Number 4
Highlight any previous experience in customer-facing roles, especially in leisure or sports environments. Emphasising your ability to engage with diverse groups will resonate well with the community-focused ethos of the leisure centre.
We think you need these skills to ace Lifeguard
Some tips for your application 🫡
Highlight Relevant Experience: When applying for the Lifeguard position, make sure to emphasise any previous experience in customer service or leisure environments. Mention specific roles where you interacted with the public, as this is crucial for the job.
Showcase Your Qualifications: Clearly state your National Pool Lifeguard Qualification or any equivalent certifications in your application. This is essential for the role and should be prominently featured in your CV.
Demonstrate Safety Awareness: In your cover letter, discuss your understanding of safety protocols and your ability to remain vigilant in high-pressure situations. Use examples from past experiences to illustrate your commitment to safety.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for the Lifeguard role at Serco. Refer to the job description and align your skills and experiences with the responsibilities outlined, showing that you are a perfect fit for their team.
How to prepare for a job interview at Serco
✨Show Your Customer Service Skills
As a lifeguard, you'll be interacting with people of all ages. Highlight your previous customer service experience and demonstrate your ability to engage positively with customers during the interview.
✨Emphasise Safety Awareness
Safety is paramount in this role. Be prepared to discuss how you would handle emergency situations and showcase your vigilance and quick decision-making skills.
✨Demonstrate Your Swimming Proficiency
Since strong swimming skills are essential, be ready to talk about your swimming background and any relevant qualifications. If possible, mention any lifeguard training you've completed.
✨Express Team Spirit
The leisure centre values a close-knit team environment. Share examples of how you've worked effectively in teams before and your willingness to support colleagues in a busy setting.
