At a Glance
- Tasks: Lead daily operations of a busy leisure facility and ensure a welcoming environment.
- Company: Join Birmingham Community Leisure Trust, promoting active lifestyles in the community.
- Benefits: Free gym membership, holiday clubs, competitive salary, and training opportunities.
- Other info: Flexible working hours and commitment to equal opportunities for all applicants.
- Why this job: Make a positive impact on community wellbeing while developing your leadership skills.
- Qualifications: Experience in facilities management and strong leadership abilities required.
The predicted salary is between 40582 - 49600 £ per year.
Location: Northfield Leisure Centre, Birmingham B31 2PD
Salary: up to £37,000 plus excellent benefits
Schedule: Full time, 40 hours per week, flexible to work earlies, lates and weekends between 6am and 10.30pm.
Make a positive difference every day. At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust. Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Leisure Operations Manager to join their team and help make a positive difference every day.
As Facility Manager, you'll lead the day-to-day operation of a busy leisure facility, ensuring customers enjoy a safe, welcoming, and high-quality experience. You'll play an important role in supporting community wellbeing, driving sustainable growth, and creating a positive impact on communities through accessible leisure services. In this role, your work has purpose. By leading colleagues, maintaining high operational standards, and identifying opportunities for innovation and improvement, you'll help create an environment where people can stay active, build connections, and enjoy healthier lives. Your contribution will help impact a better future for the local community.
What you'll do as a Leisure Operations Manager:
- Lead and manage the day-to-day operation of the facility, ensuring it is safe, warm, clean, friendly and welcoming for all users.
- Support the General Manager in delivering commercial growth, performance targets and operational efficiency.
- Build and maintain a strong health and safety culture, ensuring compliance with legislation and organisational policies.
- Lead, motivate and develop Duty Manager teams, creating headroom for people to grow and achieve their potential.
- Use data and key performance indicators to monitor performance, identify opportunities and create impactful solutions.
- Develop strong relationships with customers, stakeholders and the wider community to support service excellence and future growth.
Does this sound like you?
- Experience in facilities management or a similar operational leadership role.
- Strong leadership skills with the ability to engage, motivate and develop high-performing teams.
- A proactive approach to health and safety with a good understanding of compliance requirements.
- Ability to analyse performance data and use insights to drive continuous improvement.
- Excellent communication and relationship-building skills with a customer-focused approach.
What we offer:
- Free gym membership for you and your immediate family.
- Free safeguarding training and DBS checks.
- Free swimming lessons and holiday clubs for one child (50% off for additional children).
- 21 days' holiday plus bank holidays.
- 6% employer matched pension contribution.
- Training and development opportunities.
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts.
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment.
Ready to make a difference? Apply today.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions). Please note, for many of our roles, a DBS check will be required. For support with your application, please contact recruitmentuk@serco.com.
Ready to make a difference? Apply today.
Leisure Operations Manager employer: Serco
Serco is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Ward Host Assistant at University Hospital Southampton, you will enjoy flexible shift options and the chance to make a meaningful impact on patient care, all while being part of a team that values hospitality and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Operations Manager
✨Get Involved in Local Sports Communities
Dive into your local sports scene! Attend community games, coaching sessions, and meet-ups. Building relationships with coaches and team managers can help you uncover job opportunities before they even hit the job boards.
✨Leverage Internships and Volunteering
Even though you’re after a full-time role, don’t underestimate internships or volunteering in sports organisations. These positions not only give you hands-on experience but can also lead to permanent openings. Plus, it’s a fantastic way to make your face known in the industry!
✨Visit Sports Job Fairs
Keep an eye out for sports job fairs and career expos specific to the recreation management field. These events are goldmines for meeting hiring managers from organisations like Serco. Bring your A-game and be ready to chat about how you can contribute to their team!
✨Apply Through Our Website
Don't forget to check out openings on our site! Our listings will often include positions at excellent organisations in sports recreation management, including Serco. Applying directly through our platform increases your chances of getting noticed by recruiters. Let's get you that dream job!
We think you need these skills to ace Leisure Operations Manager
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Serco aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Serco
✨Highlight Your Passion for Sports
When chatting with Serco, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
