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- Tasks: Lead the leisure centre, ensuring smooth operations and positive visitor experiences.
- Company: Join More Leisure Community Trust, dedicated to promoting active lifestyles.
- Benefits: Enjoy 21 days holiday, free membership, and discounts on food and retail.
- Why this job: Make a real impact in your community by helping others improve their wellbeing.
- Qualifications: Experience in leisure or customer service, and a National Pool Lifeguard Qualification.
- Other info: Flexible shifts with opportunities for personal growth in a supportive environment.
The predicted salary is between 25000 - 28000 £ per year.
Location: Rebecca Adlington Centre - Mansfield, NG19 7BZ
Salary: £25,000 - £28,000 plus excellent benefits
Schedule: 35 hours per week, flexible to work earlies, lates and weekends, between the hours 6am - 10.30pm.
Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community.
As a Leisure Centre Duty Manager in our Rebecca Adlington Centre, you will help keep our leisure services running smoothly so communities can enjoy safe, accessible, and welcoming spaces to be active. You will play an essential role in shaping positive experiences for our visitors.
What you’ll do as a Leisure Centre Duty Manager:
- Act as a key holder, confidently opening and closing the centre
- Lead the day-to-day running of the facility, ensuring everything operates safely and efficiently
- Support and guide colleagues across reception, wet side, and dry side areas
- Allocate tasks, oversee shift operations, and make sure there’s appropriate colleague cover
- Manage the daily booking diary and respond to customer needs and changes
- Deliver great customer care, handling enquiries, feedback, and complaints professionally
- Carry out and record routine health and safety checks, responding to issues promptly
- Follow Normal Operating Procedures (NOPs) and Emergency Action Plans (EAPs), dealing with incidents in line with guidance
Does this sound like you?
You’ll be a great fit for this role if you have:
- Previous experience in a leisure, fitness, or customer-focused environment
- The ability to swim confidently and hold a National Pool Lifeguard Qualification (NPLQ)
- Experience supervising or supporting colleagues in a fast-paced setting
- Strong communication skills and a calm approach under pressure
- Great organisational skills with a flexible, reliable approach to shift work
Vetting and checks:
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
What we offer:
- Holidays 21 days + public hols
- Free membership + discounted food, drink and retail
Serco/Serco Leisure Operating Limited are appointed as the Trust's Managing Agents. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
Leisure Duty Manager employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Duty Manager
✨Tip Number 1
Get to know the company! Research More Leisure Community Trust and their mission to get people active. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider info about the role and might even put in a good word for you!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've handled customer complaints or managed a team. This will showcase your skills and how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the Rebecca Adlington Centre.
We think you need these skills to ace Leisure Duty Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the leisure industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping people get active and enjoy their time at the centre.
Tailor Your Experience: Make sure to highlight any relevant experience you have in leisure, fitness, or customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Serco
✨Know the Centre Inside Out
Before your interview, take some time to research the Rebecca Adlington Centre. Familiarise yourself with its facilities, services, and community initiatives. This will not only show your genuine interest but also help you answer questions about how you can contribute to making the centre a welcoming space for everyone.
✨Showcase Your Leadership Skills
As a Leisure Duty Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight your ability to support colleagues and ensure smooth operations, as this is crucial for the role.
✨Demonstrate Customer Care Expertise
Customer service is key in this role. Think of specific instances where you've gone above and beyond to assist customers or resolve complaints. Be ready to discuss how you would handle various customer scenarios, showcasing your calm approach under pressure.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in leisure centres, brush up on relevant procedures and regulations. Be prepared to discuss how you would carry out routine checks and respond to incidents, demonstrating your commitment to maintaining a safe environment for all visitors.
