At a Glance
- Tasks: Lead operations at a vibrant leisure centre, ensuring safety and excellent customer service.
- Company: Join Serco, a leader in providing safe and welcoming environments.
- Benefits: Enjoy a competitive salary, pension contributions, and generous annual leave.
- Other info: Full-time role with opportunities for personal and professional growth.
- Why this job: Make a difference in your community while managing exciting events and activities.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 27000 - 30000 € per year.
Serco is seeking a Duty Manager for the Bisham Abbey National Sports Centre in Marlow. The successful candidate will ensure facilities are safe and welcoming, overseeing operations and responding to emergencies.
Responsibilities include:
- Monitoring compliance with health and safety standards
- Setting up events
- Providing excellent customer service
This full-time role offers a salary of £27,000 – 30,000 and includes various employee benefits, like a pension contribution and annual leave.
Leisure Centre Duty Manager — Lead Safe, Smooth Operations employer: Serco
Serco is an excellent employer, offering a dynamic work environment at the Bisham Abbey National Sports Centre in Marlow, where you can make a real impact on community health and fitness. With a strong focus on employee development, competitive benefits including pension contributions and generous annual leave, and a culture that prioritises safety and customer satisfaction, Serco provides a rewarding career path for those passionate about leisure management.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Centre Duty Manager — Lead Safe, Smooth Operations
✨Tip Number 1
Network like a pro! Reach out to people in the leisure industry, especially those who work at places like Bisham Abbey. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, highlight your experience in managing operations and ensuring safety. Use real examples to demonstrate how you've handled emergencies or improved customer service.
✨Tip Number 3
Be proactive! If you see an opportunity at Serco, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm for the Duty Manager position.
✨Tip Number 4
Prepare for the interview! Research common questions for duty manager roles and think about how you’d ensure compliance with health and safety standards. Practising your answers will help you feel confident and ready to impress.
We think you need these skills to ace Leisure Centre Duty Manager — Lead Safe, Smooth Operations
Some tips for your application 🫡
Show Your Passion for Leisure Management:When writing your application, let us see your enthusiasm for managing leisure facilities. Share any relevant experiences that highlight your commitment to creating a safe and enjoyable environment for all visitors.
Highlight Your Customer Service Skills:We want to know how you excel in customer service! Include examples of how you've gone above and beyond to ensure a positive experience for customers, especially in high-pressure situations.
Demonstrate Your Health and Safety Knowledge:Make sure to mention your understanding of health and safety standards. We’re looking for someone who can confidently monitor compliance and respond effectively to emergencies, so share any relevant training or certifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Bisham Abbey National Sports Centre.
How to prepare for a job interview at Serco
✨Know Your Health and Safety Standards
Make sure you brush up on the relevant health and safety regulations before your interview. Serco will be looking for someone who can confidently discuss compliance and demonstrate a proactive approach to ensuring safety in a leisure centre environment.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to help customers, as this will resonate well with Serco's focus on creating a welcoming atmosphere.
✨Be Ready for Emergency Scenarios
Anticipate questions about how you would handle emergencies or unexpected situations. Practise articulating your thought process and decision-making skills, as this is crucial for a Duty Manager role where quick thinking is essential.
✨Demonstrate Event Management Experience
If you've organised events before, be prepared to discuss your experience in detail. Highlight your ability to set up and manage events smoothly, as this is a key responsibility for the position at Bisham Abbey National Sports Centre.
