At a Glance
- Tasks: Support prison operations, ensuring security and assisting with prisoner management.
- Company: Join Serco, a leader in delivering essential public services worldwide.
- Benefits: Competitive salary, free gym access, subsidised meals, and 28 days leave.
- Other info: Diverse backgrounds welcome; full training provided for all new staff.
- Why this job: Make a meaningful impact while working in a supportive team environment.
- Qualifications: Strong communication skills and a solid educational background in English and Maths.
The predicted salary is between 25889 - 26203 £ per year.
Salary: £25,889 per annum (rising to £26,203 after one year)
Location: HMP Fosse Way, Leicestershire
Hours: 40 hours per week
HMP Fosse Way is a Category C rehabilitation prison housing 1,715 prisoners focused on rehabilitation and reintegration.
As an Operational Support Officer you will be part of our operational support team, working on security gates, prison visits, escorting prisoners, staff and contractor support, and providing administrative and communications assistance. The role offers a chance to make a difference, with a supportive work family and competitive benefits. The prison operates 24/7; shift patterns follow a rota basis a year in advance, allowing you meaningful time off.
- Starting salary of £25,889 per annum, rising to £26,203 after one year
- Free onsite parking
- Subsidised meals whilst on duty
- Free use of the prison gym facility
- Pension match up to 6%
- 28 days leave (inclusive of bank holidays)
- Full training provided – in-depth training and shadowing of experienced staff
- Blue Light cards and employee discounts across high-street shops, hospitality, attractions, holidays, electronics, gaming supplies and more
- Access to career-long learning and development opportunities
- Positive difference in a company passionate about diversity and inclusion
Our operational support staff come from diverse backgrounds – retail, healthcare, call centres, taxi driving, ex-military, police, security services, etc. What matters is your commitment to making a difference. You should have strong communication skills, a solid educational background in English and Maths (report writing and numerical abilities are key). The rest you will learn on the job.
Meaningful and vital work – deliver essential services that touch people’s lives. Wide opportunities – diverse UK-wide operations to broaden experience. Supportive people – a motivated team encourages success.
This role is exempt from the Rehabilitation of Offenders Act 1974; offers subject to security clearance and Home Office approval. Requirement: Ministry of Justice Enhanced Level 2 Vetting.
Serco delivers essential public services worldwide (defence, transport, justice, immigration, health, citizen services). We champion diversity and inclusion, offering global employee networks (Gender, Multicultural, Disability, LGBT). We are proud Disability Confident Leader and Gold Inclusive Employer Standard holders.
Please click the apply button to complete your application. We may close the role early; apply promptly. Serco values diverse talent and offers reasonable adjustments for interview and employment. For assistance, contact j&icareersUK@serco.com.
Prison Support Officer - Operations in Leicester employer: Serco
At Serco, we pride ourselves on being an excellent employer, offering a supportive work environment at HMP Fosse Way where you can truly make a difference in the lives of others. With competitive benefits including free onsite parking, subsidised meals, and access to career-long learning opportunities, our team is dedicated to fostering employee growth and inclusivity. Join us in a role that not only provides meaningful work but also allows for a balanced life with well-structured shift patterns and a commitment to diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Prison Support Officer - Operations in Leicester
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Serco, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Serco and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Prison Support Officer - Operations in Leicester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Serco and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Serco
✨Get to Know Public Sector Values
Before your interview with Serco, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Serco.
