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- Tasks: Support prison operations, ensuring security and assisting with prisoner management.
- Company: Join Serco, a leader in delivering essential public services worldwide.
- Benefits: Competitive salary, free gym access, subsidised meals, and 28 days leave.
- Why this job: Make a meaningful impact while working in a supportive team environment.
- Qualifications: Strong communication skills and a solid educational background in English and Maths.
- Other info: Diverse backgrounds welcome; full training provided for all new staff.
The predicted salary is between 25889 - 26203 £ per year.
Salary: £25,889 per annum (rising to £26,203 after one year)
Location: HMP Fosse Way, Leicestershire
Hours: 40 hours per week
HMP Fosse Way is a Category C rehabilitation prison housing 1,715 prisoners focused on rehabilitation and reintegration.
As an Operational Support Officer you will be part of our operational support team, working on security gates, prison visits, escorting prisoners, staff and contractor support, and providing administrative and communications assistance. The role offers a chance to make a difference, with a supportive work family and competitive benefits. The prison operates 24/7; shift patterns follow a rota basis a year in advance, allowing you meaningful time off.
- Starting salary of £25,889 per annum, rising to £26,203 after one year
- Free onsite parking
- Subsidised meals whilst on duty
- Free use of the prison gym facility
- Pension match up to 6%
- 28 days leave (inclusive of bank holidays)
- Full training provided – in-depth training and shadowing of experienced staff
- Blue Light cards and employee discounts across high-street shops, hospitality, attractions, holidays, electronics, gaming supplies and more
- Access to career-long learning and development opportunities
- Positive difference in a company passionate about diversity and inclusion
Our operational support staff come from diverse backgrounds – retail, healthcare, call centres, taxi driving, ex-military, police, security services, etc. What matters is your commitment to making a difference. You should have strong communication skills, a solid educational background in English and Maths (report writing and numerical abilities are key). The rest you will learn on the job.
Meaningful and vital work – deliver essential services that touch people’s lives. Wide opportunities – diverse UK-wide operations to broaden experience. Supportive people – a motivated team encourages success.
This role is exempt from the Rehabilitation of Offenders Act 1974; offers subject to security clearance and Home Office approval. Requirement: Ministry of Justice Enhanced Level 2 Vetting.
Serco delivers essential public services worldwide (defence, transport, justice, immigration, health, citizen services). We champion diversity and inclusion, offering global employee networks (Gender, Multicultural, Disability, LGBT). We are proud Disability Confident Leader and Gold Inclusive Employer Standard holders.
Please click the apply button to complete your application. We may close the role early; apply promptly. Serco values diverse talent and offers reasonable adjustments for interview and employment. For assistance, contact j&icareersUK@serco.com.
Prison Support Officer - Operations in Leicester employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Prison Support Officer - Operations in Leicester
✨Tip Number 1
Get to know the role inside out! Research what a Prison Support Officer does and how you can contribute to the rehabilitation process. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice your communication skills! Since strong communication is key for this role, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 4
Be ready to showcase your commitment! Think of examples from your past experiences that demonstrate your dedication to helping others. Whether it's in retail, healthcare, or any other field, showing your passion can make a huge difference in landing the job.
We think you need these skills to ace Prison Support Officer - Operations in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Prison Support Officer. We want to see your commitment to making a difference, so don’t hold back on sharing relevant examples!
Show Off Your Communication Skills: Since strong communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any spelling or grammatical errors – we love attention to detail!
Highlight Your Background: We come from all sorts of backgrounds, so don’t be shy about sharing yours! Whether you’ve worked in retail, healthcare, or even the military, let us know how your unique experiences can contribute to our supportive team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our amazing team at HMP Fosse Way!
How to prepare for a job interview at Serco
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Prison Support Officer. Familiarise yourself with the key tasks like working on security gates and escorting prisoners. This will help you demonstrate your genuine interest in the role and how your skills align with their needs.
✨Showcase Your Communication Skills
Strong communication is crucial in this role. Prepare examples from your past experiences where you've effectively communicated in challenging situations. Whether it’s in retail or healthcare, highlight how you’ve managed to convey important information clearly and concisely.
✨Emphasise Your Commitment to Rehabilitation
Since the prison focuses on rehabilitation and reintegration, be ready to discuss why this matters to you. Share any relevant experiences or insights that show your passion for making a positive difference in people's lives, which is at the heart of this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential situations you might face as a Prison Support Officer and how you would handle them. Practising these scenarios can give you the confidence to respond effectively during the interview.
