Prison Support Officer - Industries in Leicester

Leicestershire, LE18 4TN Band 7 £25,889 PA

Here at Serco, we are looking for an Industries Prison Support Officer to join the team at our new state of the art Category C prison, HMP Fosse Way. The role of an Industries Prison Support Officer is to participate in the daily operations of the industries building and the workshops/classrooms therein. Alongside this, assist in coordinating the wider purposeful activity spaces across HMP Fosse Way, ensuring the right prisoners are engaging in the right activities at the right time.

Support staff in a variety of workshop areas within Industries such as: Waste Management, Lighting, Barista academy, Music production and a Resettlement Hub which will require you to work within a team and at times on your own. Escort prisoners, contractors, visitors and vehicles to and from the industries building.

• OSS staff will support tutors and staff within the industries building to provide purposeful activity to maximise and provide opportunities for prisoners to engage in work, education and training that will benefit their rehabilitation and the efficient running of the prison.
• Support industries staff to maximise opportunities for prisoners to engage in work, education and training that will benefit their rehabilitation and the efficient running of the prison.
• Ensure the safe control of the flow of movements from the prisoner wings to the industries workshops in a timely and efficient manner.
• Monitor prisoner attendance in activities and report concerns to the Industries PA Manager.
• Ensure the safe issue and control of keys and radios.
• Carry out escorting duties in accordance with Local Security Strategy & National Security Framework.
• Keep accurate records to ensure an audit trail and Health and Safety standards are maintained at all times.
• Maintain visual surveillance and monitor the establishment for potential incidents and notify any areas of potential incidents which may appear to be arising.
• Control all movements throughout the establishment, to always ensure safe and secure control at all times.

• Positive attitude, able to work as part of a team and individually.
• Professional and mature attitude.
• Polite and courteous nature.
• Flexible approach and punctual.
• Good organisational skills, ability to make sound judgements.
• Good problem-solving skills.
• Ability to work under pressure.
• Working with the General Public.
• Good standard of education to at least GCSE level.

Meaningful and vital work – We look after around 5,000 prisoners in our prisons and have been in the business for 25 years, employing 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touches people’s lives.

A world of opportunity – Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Great people – We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

• A competitive salary.
• A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more.
• Access to a huge range of discounts and exclusive deals.
• The chance to make a positive difference in a company passionate about diversity and inclusion.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact j&careersUK@serco.com. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&careersUK@serco.com to discuss.