Learner and Student Engagement Facilitator

Location: HMP Fosse Way, Leicester, LE2 9RQ

Salary: £27,103.12 per annum plus benefits

Schedule: 40 hours per week, permanent

Ready to impact a better future? As a Learner and Student Engagement Facilitator in our HMP Fosse Way education team, you’ll help create an environment where learners feel motivated, supported, and encouraged to grow. You’ll play a meaningful role in shaping positive futures. By supporting learning, enrichment, and personal development, you’ll help people build confidence, develop skills, and prepare for successful reintegration into society.

What you’ll do as a Learner and Student Engagement Facilitator

• Assist colleagues in delivering engaging educational and enrichment activities that build academic and personal skills.
• Provide one‑to‑one and group learning support, helping learners consolidate course material and build confidence.
• Contribute creative ideas to develop new learning activities and resources tailored to diverse learning needs.
• Help maintain a positive and effective learning environment, ensuring learners remain engaged and focused.
• Act as a motivating influence, supporting learners’ personal development and encouraging perseverance.
• Support record keeping, including progress tracking, attendance, and reporting requirements.
• Work collaboratively with colleagues across teaching, prison operations, key workers, and other stakeholders to meet learners’ rehabilitative needs.

Does this sound like you? You’ll be a great fit for this role if you have…

• Experience supporting learning, engagement, or development activities.
• A creative and adaptable approach to delivering educational content.
• Strong communication skills with the ability to build positive relationships.
• An understanding of diverse learner needs, including those facing challenging circumstances.
• A genuine commitment to rehabilitation and creating positive impact.

Vetting and checks: An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

What we offer

• Holidays: 31 days including bank holidays – pro rata
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.